What are the responsibilities and job description for the Processing Specialist III - Q&A position at Wausau Financial Systems Inc?
The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.
1. Handles highly complex customers with unique, specific and/or challenging processing requirements.
2. Performs look ups and additional research on rejected payments and paperwork.
3. Higher level decision making on transactions
4. Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
5. Communicate with all areas of Operations throughout the shift to assure deadlines are met.
6. Customer Contact to resolve issues and processes
Process work accurately and maintain performance output in accordance with department and client standards
Demonstrates a high-level knowledge of specific client requirements
Assist with Training & Controls for Quality Assurance
Basic Qualifications:
Education and Experience: High School Diploma or equivalent and 1 years experience in document processing.
- Good hand/eye coordination
- Demonstrated the capability to be extremely detail oriented and quality conscious
- Comfortable working with tight and floating deadlines
- Clear, direct communication skills
- Comfortable working in a fast-paced, deadline-oriented environment
- Flexible schedule, including weekends, holidays, overtime and/or off shifts
- Team player with good interpersonal skills
- Ability to work well independently and with others
- Ability to adapt to change and learn new processes as the business evolves
- Must meet the Deluxe established standard minimums for productivity and accuracy
Preferred Qualifications (PQs)
Education: High School Diploma or equivalent
Experience: 2 years of document processing
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
