What are the responsibilities and job description for the Senior Client Services Analyst position at Wausau Financial Systems Inc?
Why join us:
There is a reason we boast numerous awards like “Great Place To Work Certified” and “Best Place To Work” For Moms, Dads, LGBTQ, and VETS (just to name a few).
At Deluxe, we know that great people make a great organization. We value our people, so we offer the typical benefits (Health, Dental, PTO, and 401K) PLUS: Volunteer time off, paid maternity/paternity leave, tuition reimbursement, and more!
We have a culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard "the people", benefits, family/home time, diversity, and team culture.
The Senior Client Services Analyst provides oversight of day-to-day service support activities within a specific site and/or client relationship. Assists with prioritization, training, and workflow assignment of tasks for other associates. Serves as point of contact for questions, issues, and escalations, working directly with clients through a variety of interface mechanisms, including our service ticketing system, phone calls or emails.
Executes on day to day service solutions and/or proactive service solutions to clients. Ensures process to review outstanding support issues and escalates issues to the appropriate technical or operations team(s) for sites/client supported by his/her team. Ensures cross-corporate support from all levels as needed.
Leads complex problem solving, identifying and implementing solutions for service trends, soliciting and understanding Client needs, and managing the holistic operational Client relationship.
Performs Quality reporting and issue analysis including participation in development of operational remediation action plans.
Assists with mediation or completion of issues between clients and other/Jr Client Service associates.
Basic Qualifications (BQs)
Education and Experience: Bachelors degree plus 2 years of related experience or HS/GED and 6 years of related experience.
Experience in technical writing and/or business documentation.
Preferred Qualifications (PQs)
Bachelors degree in Business or Information Systems Management plus 4 years of related experience
4 years related systems and business experience.
Additional Basic Qualifications:
Must be 18 years of age or older
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
