Freight Brokerage Operations Manager

Description

Summary of Position

The Operations Manager will oversee daily operations for our freight brokerage and truckload carrier divisions. This role involves coordinating freight with our carriers and optimizing freight movements to meet our customer’s needs. Key responsibilities include supervising staff, monitoring operational performance, and implementing best practices. The operations manager should have extensive transportation knowledge and experience in all or most transportation modes. Strong leadership, communication, and problem-solving skills are essential.

Key Roles and Responsibilities

• Acting as a “player-coach”, guiding and training the carrier sales team on the floor.  Develop and maintain ongoing carrier relationships and build long-term partnerships
• Build capacity and provide pricing for RFPs, projects, and mini-bids
• Collaborate with the Sales/LTL/Leadership team to identify new opportunities.
• Manage your pipeline, while leading the team. (Booking trucks)
• Manage logistical operations associated with the delivery of customer merchandise.
• Resolve customer, carrier, and branch-level escalations.
• Confirm contract carriers complying with contract and industry expectations, vetting, etc.
• Allocate volume to the TEAM and request additional resources as needed.
• Develop customer & carrier relationship.
• Provide top-notch real-time service to our customers.
• Afterhours support as needed
• Communicates directly with customers as a first line of escalation

Requirements

Skills and Qualifications:

• Preferred a degree from an accredited university or up to six months equivalent experience.
• Incumbents must be able to handle a fast-paced, stressful work environment.
• Transportation operational and sales experience and the ability to work flexible hours are highly desirable.
• Ability to deal effectively and tactfully with customers and employees.
• Skilled in coaching and mentoring direct reports
• Minimum 3 years transportation experience