Front Desk Receptionist

Role Summary: Studio Coordinator
Reports: Supervisor
Location: Moore, OK

SUMMARY:
The Studio Coordinator is accountable for all day-to-day operations and supply inventory and also works closely with owner(s) to help oversee customer service/relationship management. This position requires accessibility including first point of contact 24 hours/day, 7 days/week. Key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client POS activities, customer service standards, and general day to day operations.

THESE ARE 12 HOUR SHIFTS

ESSENTIAL FUNCTIONS:
1. Responsible for implementation of customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.

2. Responsible for recognizing and communicating with Owner/immediate supervisor regarding areas for process improvement. Actively engage in implementation of ongoing process improvement including timely and accurate reporting of Incident Reports, Reviews, Huddles, all task on attached sheet etc.

3. Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed. i.e. Room Check, Sanctuary Check, etc.

4. Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties, reporting to immediate supervisor.

5. Other duties as assigned in the spirit of teamwork.

6. Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.

7. Maintains schedule and time off requests. All individuals are required to work weekends.

8. Full Fill Job Task List.

EQUIPMENT:
Phone, Computer/Keyboard, Computer Printer, Misc. Office Supplies, Vacuum Cleaner/Shop Vac

ADDITIONAL FUNCTIONS:
1. Coverage of shifts in short-notice/emergency situations (sickness, etc.)
2. Customer contacts and rescheduling if needed.
3. Participate in defined community outreach requirements (volunteerism)

ROLE SCOPE AND COMPLEXITY:
The Studio Coordinator reports directly to Owner/Supervisor and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer
(staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

MINIMUM QUALIFICATIONS:

Required:

• High school degree or equivalent
• Written and Verbal skills
• Team player within team environment
• Exceptional Customer Service
• Multi-tasking
• Detail Oriented

Preferred:

• Front Office Experience
• Experience in Studio Industry

© 2013 Waxing the City Worldwide, LLC | 12181 Margo Avenue S | Hastings, MN 55033 | 866-956-4612

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 12 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $12