CLIENT GUIDE MANAGER

Description

Wow the Client, Wow the Community, and Wow Yourself!

Title: Client Guide Manager 

Reports to: Operations Manager 

Status: Hourly, Non-Exempt 

General Summary of the Position:

In this role, the Client Guide Manager initiates and maintains communication and the relationship with WayForth clients. They serve as the Project Manager to ensure the highest level of customer satisfaction is met. Manages and coordinates projects and oversees organization, scheduling, and implementation from beginning to end. Oversees a team through the completion of each project. This position is primarily a field role which requires standing, bending, lifting, packing and being on your feet for extended periods of time in various climates. This role may occasionally require up to 1 hour of travel per day over a short duration. You'll work hard, but the payoffs are endless! We love to CELEBRATE and REWARD our PEOPLE! 

Essential Functions:

• Excellent Customer Service.

• Drive a cargo van.

• Project and Team Management. 

• Team Player; Assists the team with packing when necessary.

• Manages client experience, timeline, and requests.

• Collaborates horizontally with Sales and Operations by preparing for projects, reviewing client files, and addressing any issues or special needs in advance. 

• Ensures that adequate supplies and materials are available to the team to complete the 

project. This includes safety materials such as: masks, gloves, etc. 

• Helps coordinate outside vendors such as donation partners, repair teams, and shipping partners.

• Utilizes all tools necessary to ensure that all project activities are completed to the client's satisfaction.

• Completes administrative tasks in a timely manner. This includes tracking team hours, inventory, invoicing the client, entering progress notes, and collecting payment from client.

• Manages all potential assignments associated with full service move management including estimates, floor planning, downsizing, packing and unpacking client content, clear-outs, organization, etc. 

• Helps onboard and train new CGM’s within WayForth as needed. 

• Supports market storage process and inventory. 

• Supports other market administrative and compliance needs.

• Your IT factor. Every WayForthian brings a special flare to the COMPANY that makes us successful. 

• Other duties as needed. 

Preferred:

• Customer Service/Experience leadership role a plus.

• Experience in coordinating projects. 

• Must have a valid Driver’s License and reliable transportation to transport supplies and employees to client/project locations when needed. Must be willing to drive long distances within the area serviced by he market when scheduled. 

• Must have a smart phone or computer to check schedule and work emails daily. 

• Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects. 

• Intermediate knowledge of Microsoft Office applications. 

• Excellent verbal and written skills

• Bilingual skills a plus 

Education:

• High school diploma or equivalent 

Skills:

• The ability to professionally interact with communities, clients, and internal teams at all 

levels in a fast-paced, high-pressure environment. 

Get to Know WayForth

Founded in 2016, WayForth is a complete move solution serving the nation’s largest home transition management company serving the senior living industry, providing solutions through every phase of a move. From our initial consultation to our final walk through, we deliver top[1]notch, personalized support throughout every phase of the move. Clients appreciate our customizable solutions that can solve any relocation need from space planning, downsizing, and packing to unpacking and settling into a new home. How you move matters and no matter the destination, WayForth serves as a guide making life’s transitions easier to navigate. 

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Qualifications

Salary : $20