Order Administrator

Position Overview: The Delivery and Payment Auditor manages and verifies POD documents to ensure accurate invoicing and timely payment processing. This role involves organizing PODs, checking for accessorial charges, uploading delivery images, and communicating with customers and Accounts Receivable to resolve discrepancies. The ideal candidate will be detail-oriented, efficient, and skilled in customer service and data management.

Essential Duties and Responsibilities:

POD & Invoicing Management:

• Receive and organize signed Proof of Deliveries (PODs) from the terminal, categorizing them by customer for invoicing purposes.
• Notate any accessorial charges (e.g., stair charges, extra time, or special handling) found on PODs in internal software.
• Ensure delivery images are uploaded into the appropriate customer portals as required.

Customer Portal Management:

• Access customer portals to verify that all charges (including accessorials) are correctly applied for each delivery.
• Review and ensure all required charges are added for proper invoicing.
• Email PODs to customers (shippers), detailing any added accessorials to facilitate quicker approval in the portal.

Issue Resolution & Communication:

• Work closely with Accounts Receivable (AR) to resolve discrepancies or held-up payments.
• Follow up on any missing PODs or delivery images to ensure they are uploaded to customer portals.
• Address discrepancies between PODs and internal reports in a timely manner to ensure payment is processed smoothly.

Documentation & Reporting:

• Maintain an organized system for filing and tracking PODs and associated documentation.
• Ensure all relevant PODs are sent and available for AR to follow up on any issues.
• Keep detailed records of communications and resolution efforts regarding payment-related discrepancies.

Support AR & Customers:

• Assist AR with any questions about orders not getting approved or payments being delayed.
• Ensure that all necessary documentation is complete and available for timely payment processing.
• Communicate effectively with customers to ensure any missing or incomplete documentation is resolved promptly.

Required Skills/Abilities:

• Strong verbal and written communication skills, with the ability to explain technical details clearly and concisely.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams), with the ability to learn and navigate customer portals or logistics systems.
• High attention to detail and excellent organizational skills.
• Ability to multitask effectively and work efficiently in a fast-paced environment.
• Strong problem-solving skills and ability to adapt to changing situations.

Education and Experience:

• Preferred: 2 years of experience in logistics, accounting, or transportation.
• Experience with PODs, invoicing processes, and customer portal management is a plus.

Schedule:

• 8 AM - 5 PM, Monday through Friday.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $19