Fire Sprinkler Service Superintendent

Description

Wayne Automatic Fire Sprinklers Inc. is a family business whose success is driven by our amazing Team Members who save lives daily!

We’re an open-book company that offers Weekly Pay, Performance Bonuses (PIPs), Excellent Benefits, and a Company Culture that we are proud of!

Join the WAFS family TODAY!

Who are we?

Wayne Automatic Fire Sprinklers, Inc. has been in business for over 46 years and currently has 7 branches across Florida and North Carolina. We’re a family business at our core and are proud to be a part of a life-saving industry. Here at WAFS, we offer a company culture that promotes continuous growth in your career and treats our team members like family. We are an open-book company and share our financials with all team members. Learn more about our company and history at www.waynefire.com or visit our company's Facebook page at Wayne Automatic Fire Sprinklers Inc.

Service Superintendent

Wayne Automatic Fire Sprinklers is looking for an experienced Fire Sprinkler Service Superintendent in our Raleigh NC branch.

This position reports to the Branch Manager and is responsible for coordinating and directing the activities of Foremen and Fitters. Ensures each fire sprinkler system installation is completed on schedule and within budget.  

Day to Day:

• To lead, teach and manage all field personnel assigned to the service department in the most cost-efficient manner as we fulfill our contractual obligations to the customers. The objective is to achieve results in both financial and productivity budgets while delivering customer service above and beyond their highest expectations.
• Studies the specifics of each job and based on expert knowledge, recommends hours required to complete the job, manpower, tools, equipment, and scheduling.  Establishes financial and operational objectives for the service department.
• Confers with and directs supervisory personnel, contractors, and sub-contractors engaged in planning and executing work procedures, interpreting specifications, and coordinating service work to prevent delays.
• Confers and coordinates with the alarm department on projects and calls where we are contracted to provide both services.
• Confers with supervisors, designers, inspectors, foremen, technicians, and others to resolve service issues and improve service methods. 
• Trains team members on proper installation methods, codes, job duties, and WAFS procedures.
• Visits job sites to inspect work in progress to ensure all work conforms to specifications and all service schedules are met. Visit each technician and inspector onsite at least once a month. 
• Prepares or receives from team members, reports on progress, materials used, and costs, and adjusts work schedules accordingly.
• Reviews job costs and product quality and modifies procedures and programs to maintain and enhance a profitable department. 
• Approves requisitions for equipment, materials, and supplies within the limits of department and job budgets.
• Troubleshoots and resolves customer complaints promptly, ensuring customers are satisfied with the outcome. 
• Interview job applicants and make hiring decisions.  Enforces company rules and regulations, conducts disciplinary reviews, counsels and coaches team members, appraises performance, and recommends employment status and pay changes. 
• Manages and works closely with house and national accounts including quotes, updates, and resolving all concerns. 
• Attends training seminars and other training opportunities to remain abreast of industry requirements and trends. 
• Represents the company positively and professionally.
• Performs all other related duties as required and/or assigned.
• Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 70 pounds.

Qualifications

What are the Qualifications for this position?

• 5 years of Fire Sprinkler Experience
• Computer/software knowledge with Q360 and other apps/programs as introduced
• Excellent customer service skills
• Design and field experience is preferred, but not required.
• Travel within the local community is required.
• Must possess the ability to work well under pressure and meet deadlines.
• The ideal candidate will be organized, professional, and a good communicator.
• Must be able to wear proper protective equipment as required on all job sites.
• Valid Driver’s License and a clean driving record.
• Successful completion of a pre-employment drug test and pre-employment background check screening including 10 years of employment verification is required to be hired at Wayne Automatic.

Why should I join Wayne Automatic?

• We provide a highly competitive compensation package including performance incentive pay (PIPs) based on the work you perform and the branch/department you work in.  
• Weekly Pay
• 401(k) plan with company match based on profits
• Excellent medical/dental/vision/life/disability insurance plans
• Paid time off and holidays
• Employee Assistance Program
• Many Administrative positions offer flexible work schedules and/or hybrid opportunities
• General Motors Vehicle Discount Program for all WAFS employees
• Home fire sprinkler system discounts
• Ability to move up in the company (we promote from within!) 
• Excellent training including Wayne Academy
• State-of-the-art technology and tools
• Offsite Company Team Building & Celebration Events
• A company culture that promotes continuous growth in your career!

We provide equal opportunities to all candidates and are an EEO/AA/DFWP employer.