What are the responsibilities and job description for the Customer Service Associate position at Wayne County Airport Authority?
Incomplete applications may be deemed not qualified.
Customer Service Associate
Payroll Title
Customer Service Associate
THIS POSITION IS REPRESENTED BY A UNION - AFSCME 953
Pay Grade - 10
Annual Compensation Range ($USD): $39,844 paid on a bi-weekly basis. Individual pay is determined by the applicable CBA and related articles.
A Brief Overview
The Airport Customer Experience Associate help ensure a quality traveling experience for passengers in the airport terminal facilities via interactions with passengers, terminal inspections for cleanliness and function, and other related customer service opportunities.
What you will do
- Interacts/Responds to customer inquiries in-person, via email or phone.
- Assists with terminal inspections for cleanliness and function as needed.
- Assist with special functions within the terminal as needed.
- Assists with onboarding and familiarizing new Airport Ambassador volunteers.
- Manages inventory of program assets such as office supplies, literature, uniforms, IT and other program supplies.
- Performs other similar and related duties as required or directed.
Qualifications
- High School Diploma or Certificate of High School Equivalency and three (3) or more years of customer service experience.
- Proficient with Office Suite Software (Core - Email, Word Processing, Spreadsheets, Presentation)
Supervisory Responsibilities
None - Individual Contributor
The WCAA is committed to the full inclusion of all qualified individuals. As part of this commitment, the Wayne County Airport Authority will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humanresources@wcaa.us or (734) 942-3775.
Wayne County Airport Authority is committed to provide an equal opportunity for employment, free from discrimination, prejudice and bias.
Salary : $39,844
