What are the responsibilities and job description for the Trip Dispatcher position at Waypoint Transportation Agency LLC?
About Us:
Waypoint Transportation Agency LLC provides reliable non-emergency medical transportation, ensuring clients arrive at their appointments safely and on time. Join our team and play a vital role in supporting our operations and delivering excellent service to our clients.
Responsibilities:
- Client Communication:
- Communicate trip details, including pickup times and driver information.
- Address and resolve client inquiries, changes, or concerns promptly and professionally.
- Driver Support:
- Assign trips to drivers and provide all necessary details.
- Act as the main point of contact for drivers during trips to address issues or route changes.
- Data Entry & Record-Keeping:
- Accurately input trip details, client information, and updates into scheduling software.
- Maintain organized records of completed trips and pending schedules.
- Operational Coordination:
- Monitor daily operations to ensure on-time performance and compliance with company policies.
- Collaborate with the management team to optimize scheduling processes.
Qualifications:
- Experience & Skills:
- Previous experience in scheduling, dispatching, or a similar administrative role (preferably in non-emergency medical transportation or taxi service trip scheduling).
- Proficient in MS Office, scheduling software (TripMaster), and vehicle tracking systems (Verizon Connect).
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Education:
- High school diploma or equivalent (additional education or certifications in transportation or logistics is a plus).
- Other Requirements:
- Familiarity with local geography and transportation routes.
Flexibility to work early mornings, weekends, or as needed.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Santa Teresa, NM 88008 (Required)
Ability to Relocate:
- Santa Teresa, NM 88008: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15