What are the responsibilities and job description for the EHR and Clinical Solutions Partner position at Wayspring?
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit!
At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.
Why Wayspring?
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.
Overview of the EHR and Clinical Solutions Partner
Wayspring is currently hiring an Electronic Health Record (EHR) & Clinical Solutions Partner to manage the day-to-day operations of our athenahealth EHR platform and support initiatives that optimize clinical operations across the organization. This role will be responsible for knowing all aspects of our EHR system, configuring new clinics within the EHR, driving workflow and documentation efficiency improvements, and providing technical and functional support to clinic team members. The role will communicate and collaborate with multiple stakeholders throughout the organization to define business and system requirements, recommend solutions, advise on opportunities, and implement plans. Our ideal candidate is eager to join a fast-paced company, hungry to learn, embraces rapid change, is adaptable, and able to work independently. This position is full-time, hybrid and remote friendly, and provides a competitive salary and benefits.
Responsibilities of the EHR and Clinical Solutions Partner
- Serves as the company expert on Wayspring’s Electronic Health Record (EHR) configuration and acts as the first point of contact for technical troubleshooting of EHR.
- Supports clinical strategy and proactively consults with clinic teams to identify efficiency gaps or opportunities, recommend and implement solutions and workflows, and circulate updates to all team members.
- Independently manages and prioritizes assigned work, including managing deadlines, providing timely updates to customers, and documenting activity in ticketing system and/or project management tracking tools.
- Observes team members by job shadowing and relationship-building in the field and/or remotely to identify trends, opportunities, and assist in removing barriers.
- Designs, delivers, and maintains a role-based EHR onboarding training plan for all users that links the EHR “how to” with the business “why” and collaborates with training department to ensure alignment.
- Contributes to reporting and monitoring of clinical quality metrics and standards
- Develops improved workflows; create and maintain documentation and job aids for ongoing training purposes.
- Stays up to date on the latest athenahealth functionality and technical releases.
- Reviews, analyzes, and proactively provides recommendations to internal customers of upcoming features or changes that are relevant to operations.
- Configures new Wayspring clinic(s) and markets within the EHR system and oversees user management and role/permission assignment within EHR.
- Supports athenahealth and Wayspring technical integrations, including APIs or interfaces with laboratories, state prescription drug monitoring programs, or health information exchanges (HIEs).
- Ensures compliance with federal and state regulations as well as health plan policies related to program documentation and reporting.
- Performs other related duties as assigned.
- Adhere to Wayspring information security and privacy requirement
Requirements
- Minimum of 2 years of experience supporting implementation of an Electronic Health Record (EHR) system, preferably expert in Athenahealth
- Knowledge of developing and configuring efficient front and back-office clinic workflows
- Excellent interdisciplinary communication skills
- Solution-oriented team member
- Strong organizational, problem solving, and decision-making skills
- Strong project management skills
- Ability to prioritize and manage multiple projects and issues effectively and simultaneously
- Strong attention to detail, research, and follow up skills
- Ability to deal with change and ambiguity
- Ability to be a self-starter and work both independently and in a team setting
- Passion for healthcare services and population health
Company and Benefit Summary
Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.
- Medical, Dental and Vision Insurance Options
- Company funded HSA
- Monthly Gym Allowance
- Paid parental leave – all parents included!
- Company paid short term disability, long term disability and life insurance
- Generous 401k match
- Premium Employee Assistance Program, inclusive of counseling sessions
- Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
- Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
