ASSOCIATE VICE PRESIDENT OF RESIDENTIAL SERVICES

Come join a vibrant community at Waystone, where our commitment to diversity, equity, inclusion, and belonging flourishes. We believe that by engaging our employees and embracing our core values of Trust, Growth, Respect, Integrity, and Belonging, we can create an environment where everyone feels empowered and welcomed.

The Associate Vice President of Residential Services provides oversight of the Residential department, including supervision of the Senior Program Managers, implementation of program policies, coordinating quality assurance activities, and maintaining a strong, collaborative partnership with the Department of Developmental Services. Working under the direction of the VP of Residential Services, the incumbent ensures the overall quality of services, consistency, and standardization of all programs are maintained for all residential program sites, with priority for the overall health and wellbeing of the individuals served.

Essential Functions:

• Train, supervise, mentor and support Senior Program Managers for both ABI & I/DD residential programs Supervise and evaluate the performance of the Senior Program Manager. Facilitate and coordinate ongoing development trainings for the Residential leadership team.
• Maintain professional and effective relationships with all internal and external stakeholders. Enhance communication and documentation between the agency and other providers directly serving our population, including hospitals, schools, and healthcare organizations in effort to develop systems that increase effectiveness of relationships Represent the agency in the community and at meetings as requested.
• Implement and enforce program goals: Continual review of programmatic initiatives for the residential programs. Regular review of progress toward stated goals, and planned activities to reach goals, and data elements to evaluate progress.
• Compliance and Quality Assurance: Ensure the quality of care within the residential program through coordination and monitoring of QA audit reports, compliance with policies and procedures and other efficiency measures to ensure all programs meet funding, accreditation, and regulatory requirements.
• Fiscal Responsibilities-Program budget management Assist the Senior Program Managers in the oversight of spending at each residential home and for the program in its entirety. Monitor program spending, including authorization on behalf of the VP of Residential Services as an approved signer for any expenses under $5,000 that occur within the Residential department.

Additional Responsibilities:

• Oversee all aspects of service delivery in the Residential Services.
• Oversee planning of special projects, including but not limited to staff training, assessing individual satisfaction, and establishing program workplans, in collaboration with appropriate personnel.
• Attend meetings with DDS and other(s) partner agencies and community organizations, as needed.
• Screen candidates for Senior Program Manager vacancies.
• Facilitate monthly Residential Leadership meetings, Senior Program Manager meetings, Safety Committee meetings, and ensure Program Manager meetings occur regularly.
• Ensure ongoing training and support for the Senior Program Managers.
• Participate in regular meetings with programs, departments, and administrative staff as needed.
• Work in partnership with the Nursing, Clinical, ITS and Facilities departments to discuss program and individual related issues; meet with other consultants on an as needed basis.
• Work closely with VP on new initiatives and to identify new revenue sources.
• Participate and oversee new client referrals, placements, and transfers. Liaise with the family and caregivers as necessary.
• Lead the professional development of the Senior Managers and Program Managers.
• Conduct investigations of reportable incidents and complaints related to programs under his/her supervision as needed.
• Perform other duties as assigned.

REQUIREMENTS:

• Bachelors Degree or equivalent experience in a related field required.
• Five years of experience in Human Services, with at least three in management role within the field of intellectual and developmental disabilities. Experience with residential preferred.
• Excellent organizational and communication skills. Demonstrated skills in leading, training, and strong supervision skills.
• Ability to manage multiple priorities, strong critical thinking and decision-making ability and thrives in a fast speed environment when necessary.
• Strong communication skills, both written and verbal.
• Valid Drivers License required, with a minimum of 1 year driving experience.
• Regular and predictable attendance required.

At Waystone, we firmly believe that by investing even more in the professional development of our employees, being an inclusive community and passionate about the services we offer, we will attract more skilled people who embody our mission. The future of Waystone is extremely bright thanks to our incredible employees, community partners and other supporters.

Generous Benefits - most start on the date of hire with regular schedules of 25 hours per week!

• Health insurance; Harvard Pilgrim network, 3 levels of coverage
• Dental insurance, Vision insurance, and tax-saving Flexible Spending Accounts
• 401K Retirement Plan with generous employer match
• Start building Vacation time right away, accruing at 2 weeks/year
• 12 Paid Holidays, 3 Personal Days, 9 Sick days/year
• Mileage Reimbursement
• Free access to our on-demand training library with opportunity to earn CEUs

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For more than 50 years, Waystone has been partnering with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys. We serve people across the lifespan, starting at the age of three and through the end of life. While we are known for serving people with disabilities, we support a growing number of people with brain injuries, medical and behavioral challenges, dementia, and veterans with service-related disabilities.

Serving over 1,700 individuals and their families, we continue to expand our programs and innovate new services to support the diverse life journeys of those we serve. We have expanded our involvement in the local communities we serve and collaborated with others to address dementia, food insecurity, staffing shortages, leadership development, disability advocacy and building communities that promote equity and belonging.