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Assistant Community Manager Job at WC Smith in Chelsea

WC Smith
Chelsea, MA Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 5/11/2025

WC Smith has an exciting opportunity for an Assistant Community Manager at Park Chelsea at The Collective, in the exciting Capitol Riverfront neighborhood. Park Chelsea features world-class amenities. The Assistant Community Manager will be expected to have significant interaction with residents, including maintaining a high level of customer service, taking ownership of all aspects of property management, have excellent communication skills.

nowhiring PRIMARY RESPONSIBILITIES : RESPONSIBILITIES :

  • Partners with the maintenance team, the Community Manager and The Collective senior management to ensure all property and resident needs are met.
  • Serves as Park Chelsea office manager.
  • Orders office, kitchen and coffee supplies as needed.
  • Assists Community Manager with the financial management performance of Park Chelsea, including maximizing income, tracking expenses, overseeing adhesion to the budget and budget planning.
  • Manages the work and performance of the Resident Services Coordinators
  • Acts as the main point of contact for all resident issues, concerns and maintenance requests after move-in and liaises with the Resident Services Coordinator and maintenance team to address concerns.
  • Oversees rent collection, r eviewing and verifying monthly billings, invoices, resident ledgers, and accounting details as needed.
  • Oversees evictions and represents the property at court hearings as needed.,
  • Helps ensure excellent curb appeal and general upkeep and maintenance of the property.
  • Uses problem solving skills and best judgement to handle unpredictable situation as they arise.
  • Collaborate with Community Managers, Property Manager and GM in creating goals to better serve our residents, maximize performance and surpass our competitors.
  • Manages operations when Community Manager not present.
  • Provides assistance with The Collective initiatives and events as needed.

REQUIREMENTS :

  • Bachelor's degree in business management, hospitality, marketing or a related field, and 3 years' experience as an Assistant Community Manager, or an associate's degree in business management, hospitality, marketing or a related field and 5 years' experience as an Assistant Community Manager.
  • Good financial management skills, with some general accounting knowledge required.
  • Strong customer service orientation with a focus on resident relations.
  • At least 3 years' experience working in a luxury, Class A property required.
  • Property Management certification, such as ARM, CAM or CALP, strongly preferred.
  • Exemplary problem-solving, communication and analytic skills.
  • Highly organized with excellent written and verbal communication, and interpersonal skills.
  • Comprehensive knowledge of Federal and DC Fair Housing laws.
  • Previous experience utilizing property management software (Yardi preferred).
  • Advanced Microsoft Office skills such as Outlook, PowerPoint, Excel, and Word.
  • Professional demeanor and appearance.
  • Ability to work a flexible schedule to accommodate the needs of residents, including on-call and weekends as needed.
  • BENEFITS FOR FULL-TIME EMPLOYEES (AVERAGE OF 30 OR MORE HOURS PER WEEK) :

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA).
  • Life Insurance and AD&D.
  • S hort-term and Long-term Disability.
  • 4 01(k) Plan with company match.
  • P aid Time Off.
  • Ten paid holidays.
  • P re-tax Commuter Benefits.
  • E mployee Assistance Program.
  • L egal Insurance.
  • Free parking.
  • ABOUT WC SMITH

    WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area.

    What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city's long-term vision for growth with our residents' vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them.

    We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth.

    WC Smith is an equal opportunity employer and values a diverse workforce.

    COVID-19 REGULATIONS :

    As a condition of employment, ALL new hires must have at least one dose of an FDA-approved COVID-19 vaccine (e.g., Johnson & Johnson, Pfizer, or Moderna vaccine) by their orientation date and receive the second (if applicable) within the guidelines of the CDC.

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