Office Manager & Sales Administrator

*Due to the amount of interest, we ask that you also please send a cover letter/email and resume directly to recruiting@wearenutsmn.com**

OFFICE MANAGER AND SALES ADMINSTRATOR

Overview:

We Are Nuts is the fastest growing Minnesota Snack Brand. From our Willy Wonka-inspired factory in Minneapolis, we craft artisanal nuts, trail mixes, nut butters, caramel corns, and candies using ingredients sourced directly from global farms. As the 2021 Minnesota Family Business of the Year, we pride ourselves on fostering a supportive environment where fresh thinking and collaboration thrive. We are committed to excellence, innovation, and sustainability in every aspect of our business. If you're passionate about food production and eager to contribute to a growing company, we want to hear from you!

Job Summary:

We Are Nuts is seeking an Office Manager who will be the face for our office and factory store location, providing exceptional customer service in person, over the phone, and through email communication. This role also strongly supports sales administration and order entry, manages the customer service inboxes, and handles reception duties. Additionally, the associate will assist with financial, human resource, and record keeping management.

Office Management, Front Desk, & Factory Store:

• Supervise and perform daily office and factory store operations including managing the office and factory store schedules and the overall organization and productivity.
• Manage office supplies and inventory to support a seamless office operation.
• Implement and maintain office policies and procedures to improve efficiency and productivity.
• Greet customers in the factory store, provide product information, assist with purchases, and keep factory store stocked with products.
• Answer phone calls, address customer inquiries, and redirect calls as needed.

Customer Service & Sales Admin:

• Manage the customer service inboxes, responding to emails, creating support tickets, and coordinate activities across multiple teams to resolve issues promptly.
• Process and manage incoming sales orders from phone calls, emails, and web portals.
• Support the sales team with administrative tasks, including order processing and data entry.

Qualifications:

• Bachelors Degree or equivalent.
• Minimum of 5-7 years of experience in office management or a related role.
• Previous experience in retail, customer service, or administrative roles preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office with strong experience using common web-based software solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills with the capability to manage multiple priorities effectively.
• Self-motivated with a proven track record of initiative and independent work.

Benefits

• Comprehensive benefits package including health insurance, retirement savings plan, and PTO.
• Salary Range of $57,000 to $72,000
• Opportunities for professional development and career advancement within a dynamic and growing organization.
• Collaborative and inclusive work environment with a focus on innovation and excellence.
• Join us in our mission to deliver 150M handfuls shared joyfully by 2027. 

Please submit your resume and cover letter to recruiting@wearenutsmn.com. 

We look forward to welcoming you to our passionate team!