What are the responsibilities and job description for the Customer Consultant - Inbound position at We Energies (WE)?
We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Full Time) at the following locations : Downtown Milwaukee Campus and the Pewaukee Care Center.
Job Summary
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career in a WEC Energy Group Care Center may be a fit for you!
We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Full-Time) in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
Job Responsibilities
The Full -Time Customer Consultant is responsible for :
- Receiving all incoming gas, electric, and steam contacts from customers
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
- Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
- Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
- Perform special assignments as needed
- The Care Centers operate 24 / 7 to ensure customers have energy related solutions
- We offer a competitive salary, starting at $24.18 / hour.
- Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends
Tentative Start Date : 03 / 17 / 2025
Preferred Qualifications
Testing requirements
Selection System for Customer Service (SACS) : This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM). Suggested Preparation : None.
Customer Care Center Structured Interview (CARECTR) : Competencies include : Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills. Suggested Preparation : Review of the competencies and associated definitions (obtained from the posting or the HR Consultant listed on the posting). Practice answering questions about your experiences relating to the competencies.
End Date : 02 / 04 / 2025
Minimum Posting Range : $24.18
Maximum Posting Range : $30.64
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary / pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
WEC Energy Group benefits
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO / AA policies and statements
Salary : $24 - $31
