What are the responsibilities and job description for the Collection Specialist position at We Level Up?
Company Overview
We Level Up is a network of mental health, drug and alcohol addiction treatment centers that provide caring treatment to those who are prepared to begin their recovery journey. Our commitment is unmatched and proven by offering a diverse set of clinical therapies, combined with a professional, caring staff with diverse treatment options.
Come join us on this journey! We are looking to grow our teams with talented, caring, and passionate people who share our energy and enthusiasm for recovery treatment.
Summary:
Position is primarily responsible for collections activities related to treatment and services in substance abuse facility.
Requirements:
- Minimum high school diploma required. College preferred.
- 2 years’ experience in collections, billing, accounts payable, account receivables or related field required. Experience in detox, behavioral health or health care setting preferred.
Responsibilities:
- Responsible for day-to-day collections activities related to substance abuse treatment.
- Makes out-going calls to clients for the purpose of collecting co-pays and deductibles.
- Knowledge of applicable state rules and regulations.
- Follows collections script with respect to conducting calls with clients.
- Takes direction from the department manager regarding billing priorities.
- Able to meet collection goals and priorities as outlined by supervisor and other company goals.
- Close 50-100 outbound calls per day unless otherwise directed by manager.
- Communicate with Case Managers daily to update clients over the phone.
- Process payments through Paytrace.
- Create Bills for facilities to either send electronically or via mail.
- Responsible for texting discharged patients to negotiate payment plans.
- Is knowledgeable of benefits, copays, deductibles, and other patient out of pocket responsibilities.
- Makes out-going calls to clients for the purpose of collecting transportation balances, co-pays and deductibles.
- Responsible for demonstrating competence is at least one or more of the following:
- Establish rapport, systematically gather data, determine the readiness of the individual for treatment and change, and apply accepted criteria for diagnosis of substance use disorders
- Screen for psychoactive substance toxicity, intoxication, and withdrawal symptoms
- Screen for co-occurring mental health issues
- Able to support the organization’s efforts to comply with National Patient Safety Goals related to:
- Prevention of infection
- Suicide risk assessment
- Patient identification
- Medication reconciliation
- All other duties as assigned by a supervisor.
Job Type: Temporary
Pay: Up to $42,000.00 per year
Work Location: In person
Salary : $42,000
