Entry Level Customer Service Rep

Job Title: Entry Level Customer Service Rep

Location: New Orleans, LA

Job Type: Full-Time

Job Summary:

We are seeking an enthusiastic and dedicated Entry Level Customer Service Rep to join our dynamic team in New Orleans, LA. As a key member of our customer service department, you will play a vital role in ensuring that our clients receive the highest level of satisfaction and support. This position requires a strong commitment to providing exceptional service, as you will be the first point of contact for our customers with inquiries, concerns, and feedback regarding our products and services.

Key Responsibilities:

• Answer incoming customer calls and respond to customer inquiries in a professional and timely manner.
• Provide information about products and services to customers, guiding them through the available options.
• Assist customers with order placements, modifications, and cancellations as needed.
• Resolve customer complaints efficiently, using problem-solving skills to identify solutions.
• Maintain accurate records of customer interactions and transaction details in the company database.
• Collaborate with team members to improve customer service processes and share feedback.
• High school diploma or equivalent; additional education is a plus.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office or similar software.
• Excellent interpersonal skills and a friendly demeanor.
• Strong problem-solving skills and the ability to think critically.
  
  
  

What We Offer

• Competitive hourly wage ($18.50 - $26.00 per hour).
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off and company holidays.
• Opportunities for growth and career advancement.