What are the responsibilities and job description for the Client Support Coordinator position at Webb Insurance?
About Us:
At Webb Insurance, we pride ourselves on delivering top-tier service to our clients. As a Customer Support Coordinator, you will be the first point of contact, ensuring every client interaction is handled with professionalism, accuracy, and efficiency. If you thrive in a fast-paced environment and have a passion for helping people, we’d love to have you on our team!
Key Responsibilities:
- Client Interaction: Greet clients in person, over the phone, and via email, ensuring a positive and professional experience.
- Appointment Scheduling: Manage calendars for agents and schedule client meetings.
- Policy Assistance: Answer general inquiries regarding policies, billing, and claims, directing clients to the appropriate agent when needed.
- Administrative Support: Process paperwork, update client records, and maintain accurate documentation in our system.
- Problem Resolution: Address client concerns with empathy and efficiency, escalating issues as necessary.
- Team Collaboration: Work closely with agents and other team members to ensure seamless client service.
- Follow-Ups: Contact clients regarding policy renewals, missing documents, or outstanding payments.
Qualifications:
- Experience: Prior customer service, receptionist, or administrative experience preferred.
- Skills: Strong communication, organization, and multitasking abilities.
- Tech-Savvy: Comfortable using office software, CRM systems, and multi-line phone systems.
- Detail-Oriented: Able to handle sensitive client information with confidentiality and accuracy.
- Attitude: Positive, friendly, and professional demeanor with a commitment to excellent customer service.
Why Join Us?
- Competitive salary
- Paid training & career development opportunities
- Supportive and dynamic work environment
- Paid time off & holidays
MUST RESIDE IN THE STATE OF OKLAHOMA AND PASS A BACKGROUND SCREENING
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Compensation Package:
- Bonus opportunities
- Performance bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Grove, OK 74344 (Preferred)
Work Location: In person
Salary : $12 - $14
