What are the responsibilities and job description for the Operations Representative position at Webbing?
As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.
You will:
Requirements:
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600 mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer:
You will:
- Handle customer setup and changes.
- Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
- Building and updating customers’ plans.
- Be a part of the cross-department’s projects.
- Operations maintenance activities planning.
- Handling monthly billing tasks.
- Perform basic QA for new Webbing platform features.
Requirements:
- Proficiency in English with excellent written and verbal communication skills
- Self-motivated with the ability to work independently, prioritize and meet deadlines.
- Ability to manage multiple administrative projects simultaneously
- Strong attention to detail and patience
- Organized and detail orientated with excellent prioritization skills
- Ability to solve operational problems
- Good skills with MS Excel (VLOOKUP, match, pivot)
- Bachelor’s degree - an advantage
- Technical skills – an advantage
- Previous experience in a similar operational role - an advantage
- Understanding of mobile roaming flows – an advantage
- Experience with Project Management tools (Monday, Zendesk) -an advantage
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600 mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer:
- The opportunity for professional development within a reputable international innovative and growing company.
- The opportunity to join a team of highly professional specialists in an international environment.
- Fully remote role
