Data Center Technician - Overnight shift

As the Data Center Tech, you will install, configure, test, troubleshoot, and maintain hardware—servers and their components, and server software. You will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches, and networking protocols. If you are proactive, reliable, and willing to learn, apply today!

You will be joining an organization that has established an outstanding reputation for quality products and services. Credit for this goes to every one of our employees, and we hope that you will find satisfaction and take pride in your work here. If you want to work in a relaxed atmosphere and are looking for a company with a great culture, then apply for our position today!

This position is 100% onsite at our Ogden, Utah, HQ location.

Responsibilities and Duties:

• Install, configure, test, troubleshoot, and maintain server hardware & operating systems.
• A typical day involves assembling & disassembling servers, handling support tickets, troubleshooting systems, and server rack setup.
• Upkeep proper documentation.
• Setup & prepare server rack space, such as switches, rails, cables, and similar.
• Act as a first point of contact for technical support.
• Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer support tickets in a timely and professional manner.
• Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

• 1 year experience with diagnosing, navigating, and troubleshooting computer hardware and server hardware is preferred.
• 1 year experience in working within a data center or network operation center environment, escalating issues following internal procedures preferred.
• Excellent customer service skills are required.
• Ability to work under pressure and handle critical situations.
• Excellent time management skills with a proven ability to meet deadlines.
• Willingness to continuously learn and develop.
• Cross-team collaboration.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills.
• Assess situations and escalate accordingly, following internal procedures.
• Physical demands: ability to sit, stand, bend, stoop, push, pull, reach, and lift as required, on a continuous basis, with items that can weigh up to 75 lbs.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull.
• Coordinate body movements when using tools or equipment.
• Work in noisy environments.
• Ability to work extended hours within a Data Center environment and typically within a heat range of 70 degrees Fahrenheit upwards of 90 degrees Fahrenheit while following OSHA-driven work rest cycles.

Schedule:

• Overnight shift
• Full-time position, 40 hours per week

Benefits:

• 100% paid for healthcare benefits (Medical, Vision, and Dental for the employee base plan)
• 401(k) retirement plan with company match (4%), immediately vested
• The company paid life insurance, short-term and long-term disability insurance
• Career development opportunities
• Work-life balance in a relaxed, friendly environment
• Paid time off
• Paid holidays / Double time if working on a company observed holiday

Let’s talk about WebNX:

WebNX was created in 1999 with a simple principle in mind: provide great web hosting and combine it with amazing customer support and uptime. We offer a wide range of services, from mid to high-end dedicated servers and co-location. We also offer a few different network and bandwidth options.

At WebNX, we pride ourselves on offering a wide range of custom dedicated server solutions at affordable prices. From personal websites to large businesses, we have something for everyone. We test and benchmark hundreds of server configurations and parts each year. This allows us to deliver high-quality, stable, dedicated servers at affordable prices. Our 100% self-operated data centers and our route-optimized networks bring our customers IT values unlike anyone else. With over 20 years' industry experience, our clients are in good hands with WebNX Services. We have currently locations in Utah, California, and New York.

WebNX is proud to be an Equal Opportunity Employer. Our work culture at WebNX does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Night shift
• Overnight shift

Experience:

• Computer hardware: 1 year (Required)

Ability to Commute:

• Ogden, UT 84404 (Required)

Work Location: In person

Salary : $18 - $22