What are the responsibilities and job description for the E-Commerce Fraud Prevention Specialist position at WebstaurantStore?
Position Summary
While performing the duties of this job, the employee will typically work at a desk workstation in an office setting or similar location at their home. The noise level in the work environment and the passage of employees through the work area is usually low.
Remote Work Qualifications
- The primary function of this role is to prevent orders from processing that were placed fraudulently or with intent to defraud the business. This includes manually reviewing orders, staying current on fraud trends, analyzing data, and working with the team to ensure best practices are being followed and the necessary innovations and improvements are being made to keep-up with fraudsters.
- Analyzes incoming orders, credits, and accounts to ensure the validity of orders and customer requests
- Communicates empathetically and effectively with account holders to confirm authenticity of requests and cardholder information
- Makes and executes decisions regarding the validity of orders and item/delivery issues
- Works cooperatively with other Risk Specialists to recognize trends and update systems accordingly
- Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. Collaboration is necessary to keep relevant departments informed of the risk associated with different policies, as well as leveraging their insights to inform our risk-based decisions.
- Measures, tracks, and communicates data on fraudulent attempts, chargebacks, and/or attempts at policy misuse on a regular basis
- Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience
- A college degree with job relevant coursework is preferred, but not required
- Work is performed while sitting and/or standing for up to 8-10 hours each day
- Proficiency with MS Office required
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change
- Ability to address difficult situations with diplomacy and emotional intelligence
- Customer service-oriented attitude with a demonstrated desire to exceed expectations
- Demonstrated curiosity and desire for continuous learning
- Upholds the cultural values of the WebstaurantStore, striving to be an Ideal Team Player and having an entrepreneurial spirit. Has a passion for excellence.
- Is able to flourish in a fast-paced, changing environment
- Takes ownership of decisions and leverages data to back up those decisions
- Is invested in self and team improvement and seeks out areas of growth
- Ability to work independently with little or no direction/follow-up to complete tasks and take ownership of situations
- Actively participates within group and individual discussions demonstrating working knowledge of DiSC.
- Work is performed while sitting and/or standing for up to 8-10 hours each day
- Requires the ability to communicate effectively using speech, vision, and hearing
- Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
While performing the duties of this job, the employee will typically work at a desk workstation in an office setting or similar location at their home. The noise level in the work environment and the passage of employees through the work area is usually low.
Remote Work Qualifications
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.
Salary : $54,000 - $58,000
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