Quality Assurance Specialist

POSITION SUMMARY

The Quality Assurance Specialist inspects the completed work of various processes to ensure accuracy and quality standards are met. This role works closely with leadership to identify issue trends and to highlight problem areas that can be addressed. This position is expected to maintain expert knowledge of products and procedures, ensuring alignment with daily goals through regular communication with shift managers and department peers. This role addresses operational issues proactively, offers clear direction, and exemplifies company culture to foster employee engagement and effective communication.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure all products/orders are received, stocked, picked, sorted, or packed with a high level of inventory accuracy and quality
• Maintain internal error trackers and utilize company systems to track accountability and ensure productivity and accuracy standards are met
• Inspect inventory for incorrect items or quantities, damaged or expired products and erroneous data entries.
• Capture pertinent data, focusing on trends and potential training gaps to solve problems and improve the operation
• Accurately record and maintain daily data sheets and/or reporting forms for submission
• Assist in providing training to new and current employees to ensure uniform and consistent processes; address and correct any receiving process issues within the department
• Assist leadership in providing feedback when required
• Safely operate and maintain warehouse equipment to carry out job duties; adhere to all safety training and Company policies
• Meet all expected performance standards regarding efficiency, accuracy and quality of work
• Maintain a clean, organized, and safe work environment by following all safety guidelines and reporting any hazards to the appropriate leadership.
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation

EDUCATION and/or EXPERIENCE

• 1 year of relevant experience in a distribution environment preferred but not required
• High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed while standing and/or walking, up to and including 10 hours/day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to occasionally lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

1st Shift Days & Hours - Monday - Friday 7:00AM to 5:30PM