What are the responsibilities and job description for the Community Liaison Officer position at Webster Bank?
If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Community Liaison Officer (CLO) is responsible for originating residential mortgage loans primarily for first time homebuyers in their respective markets through building and maintaining new or existing networks of business and community relationships that serve as a source of referrals. The CLO will develop and leverage these ties to educate prospects and clients on a variety of homeownership related topics, bank products and services. The CLO will interview customers to determine loan needs and advise them of appropriate products, programs, terms and pricing. The CLO will generate a complete, quality, well-documented loan file for submission following all policies, procedures and guidelines. Dedicate 50% of time to the following community outreach activities in an assigned market area comprising all or a portion of one or more metropolitan statistical area(s):
Establish, foster, and maintain network of strong relationships with community-based, charitable, and non-profit organizations
Conduct first -time homebuyer education classes as well as one-on-one coaching sessions to prepare and enable prospects and customers for loan program eligibility
Conduct financial literacy workshops in conjunction with community-based, charitable and non-profit organizations
Participate in non-profit community events and activities; educate prospects, clients, and members on available mortgage products and programs
Recommend unique opportunities to Senior Management to offer Webster products and services within the communities served Dedicate 50% of time on residential/consumer loan production focusing on LMI/HMG/MMCT lending in assigned market area comprising all or a portion of one or more metropolitan statistical area(s). Key areas of responsibility include:
Leverage community outreach activities, as well as standard referral sources such as personal and professional network, including banking centers, to originate residential mortgage and consumer loans, primarily from LMI/HMG/MMCT borrowers (minimum of 75% of business originated meets the LMI/HMG/MMCT requirements of the bank). Lending activities to focus on residential first-time homeownership, refinance and home equity.
Educate potential loan applicants thoroughly and make appropriate product recommendations to meet prospect / client needs.
Ask pertinent discovery questions to determine customer needs and determine/recommend appropriate lending options.
Calculate loan-to-values, consider credit and debt to income positions as well as compare a variety of products, programs, and pricing; make appropriate recommendations to customers.
Identify and leverage down payment and closing cost assistance programs to help increase available first-time homeownership opportunities.
Structure loans to meet the bank’s lending guidelines and risk appetite. Serve as the main point of contact for customers throughout process from loan application to closing.
Develop, deliver and update homebuying pre-approvals as needed.
Maintain an acceptable application to closing ratio.
Identify and refer prospects /clients to bank partners for additional products and services, as appropriate.
Act as an advocate for the customer, making logical decisions that balance customer needs with Webster objectives.
Meet all regulatory compliance requirements.
Manage time appropriately each day; follow up with customers and contacts; meet deadlines consistently. Key skills/experience qualifications for the role:
High school diploma or GED required.
Advanced degree - Associates, Bachelors, Masters, etc. - preferred.
Equivalent work experience required. Experience:
10 years in loan origination / sales and service preferred.
Experience supporting LMI/HMG/MMCT groups preferred.
Bi-lingual candidates with fluency in Spanish a plus. Job Skills / Knowledge:
Minimum of ten years of mortgage loan origination experience preferred.
Ability to negotiate and discuss a variety of mortgage scenarios and follow through with appropriate recommendations for customer based on credit, estimated home value, income and other factors.
Ability to generate and manage large volumes of prospects and clients (50 sources and 10 loans managed in pipeline at any given time).
Ability to structure loan deals to best serve customers and align with guidelines and policies.
Demonstrate strong time management skills with ability to multi-task.
Strong communication and presentation skills.
Strong computer skills and experience utilizing laptop technology and other related technology as needed.
Successful candidate must meet and comply with requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining/maintaining a unique identifier from the NMLS.
Ability to travel locally as needed. The estimated salary range for this position is $26.00 to $30.00 USD hourly. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-MM3
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Community Liaison Officer (CLO) is responsible for originating residential mortgage loans primarily for first time homebuyers in their respective markets through building and maintaining new or existing networks of business and community relationships that serve as a source of referrals. The CLO will develop and leverage these ties to educate prospects and clients on a variety of homeownership related topics, bank products and services. The CLO will interview customers to determine loan needs and advise them of appropriate products, programs, terms and pricing. The CLO will generate a complete, quality, well-documented loan file for submission following all policies, procedures and guidelines. Dedicate 50% of time to the following community outreach activities in an assigned market area comprising all or a portion of one or more metropolitan statistical area(s):
Establish, foster, and maintain network of strong relationships with community-based, charitable, and non-profit organizations
Conduct first -time homebuyer education classes as well as one-on-one coaching sessions to prepare and enable prospects and customers for loan program eligibility
Conduct financial literacy workshops in conjunction with community-based, charitable and non-profit organizations
Participate in non-profit community events and activities; educate prospects, clients, and members on available mortgage products and programs
Recommend unique opportunities to Senior Management to offer Webster products and services within the communities served Dedicate 50% of time on residential/consumer loan production focusing on LMI/HMG/MMCT lending in assigned market area comprising all or a portion of one or more metropolitan statistical area(s). Key areas of responsibility include:
Leverage community outreach activities, as well as standard referral sources such as personal and professional network, including banking centers, to originate residential mortgage and consumer loans, primarily from LMI/HMG/MMCT borrowers (minimum of 75% of business originated meets the LMI/HMG/MMCT requirements of the bank). Lending activities to focus on residential first-time homeownership, refinance and home equity.
Educate potential loan applicants thoroughly and make appropriate product recommendations to meet prospect / client needs.
Ask pertinent discovery questions to determine customer needs and determine/recommend appropriate lending options.
Calculate loan-to-values, consider credit and debt to income positions as well as compare a variety of products, programs, and pricing; make appropriate recommendations to customers.
Identify and leverage down payment and closing cost assistance programs to help increase available first-time homeownership opportunities.
Structure loans to meet the bank’s lending guidelines and risk appetite. Serve as the main point of contact for customers throughout process from loan application to closing.
Develop, deliver and update homebuying pre-approvals as needed.
Maintain an acceptable application to closing ratio.
Identify and refer prospects /clients to bank partners for additional products and services, as appropriate.
Act as an advocate for the customer, making logical decisions that balance customer needs with Webster objectives.
Meet all regulatory compliance requirements.
Manage time appropriately each day; follow up with customers and contacts; meet deadlines consistently. Key skills/experience qualifications for the role:
High school diploma or GED required.
Advanced degree - Associates, Bachelors, Masters, etc. - preferred.
Equivalent work experience required. Experience:
10 years in loan origination / sales and service preferred.
Experience supporting LMI/HMG/MMCT groups preferred.
Bi-lingual candidates with fluency in Spanish a plus. Job Skills / Knowledge:
Minimum of ten years of mortgage loan origination experience preferred.
Ability to negotiate and discuss a variety of mortgage scenarios and follow through with appropriate recommendations for customer based on credit, estimated home value, income and other factors.
Ability to generate and manage large volumes of prospects and clients (50 sources and 10 loans managed in pipeline at any given time).
Ability to structure loan deals to best serve customers and align with guidelines and policies.
Demonstrate strong time management skills with ability to multi-task.
Strong communication and presentation skills.
Strong computer skills and experience utilizing laptop technology and other related technology as needed.
Successful candidate must meet and comply with requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining/maintaining a unique identifier from the NMLS.
Ability to travel locally as needed. The estimated salary range for this position is $26.00 to $30.00 USD hourly. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-MM3
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $26 - $30
