manager field quality control

Job Summary:

The Manager, Consumer Loan QC supports the Consumer Credit Quality Control program through periodic assessment of credit quality loss exposure related to delinquent loan management. Responsibilities include monitoring compliance with business line and corporate policies, making recommendations for improving quality, managing re-verification process for new loan originations, and associated vendor relationships.

Key Responsibilities:

• Conduct quality control reviews in accordance with Webster policy and procedures.
• Manage all aspects of assigned reviews including planning, fieldwork, determining appropriate ratings and formal recommendations as needed.
• Oversee loan testing activities (executed via internal team or 3rd party vendor) for both residential and consumer portfolios.
• Complete required reviews of both retail and correspondent originated loans.
• Issue periodic reporting summarizing loan review findings and recommendations.
• Manage vendor relationships on a day-to-day basis, provide oversight and training as needed. Manage billing process.
• Maintain specific areas of subject matter expertise (i.e., Residential and Consumer Lending) and be responsible for the ongoing education of other department members in these areas.
• Monitor changes to investor and Webster guidance and update Quality Control procedures, as necessary.
• Key point of contact with business unit leaders to mitigate risk issues, determine root causes and establish actions plans to address.
• Create and maintain detailed reporting, including dashboards, to distribute to senior management, lines of business and other stakeholders, as necessary.
• Provide consultative feedback to Managing Director, Consumer Credit Quality Control relative to credit/loan quality issues arising from reviews.
• Work with investors as well as regulators to address audits and stay informed of pending changes to guidance.
• Assist with the development and training of junior staff as well as vendor staff performing loan reviews.

Experience:

• Bachelor's degree in related field required or equivalent supplementary education with related work experience, preferred
• A minimum of 6 years relevant experience in default management, audit, credit analysis or quality control.
• Detail oriented and able to work well independently and within deadlines.
• Solid working knowledge of default management requirements from Collections to REO.
• Report writing skills.
• Excellent Excel skills for tracking and monitoring quality control reviews.
• Strong financial statement and tax return analysis skills within assigned discipline.
• Excellent verbal and written communication skills.
• Ability to exercise sound judgment using critical thinking skills; evidence discretion in decision making and in handling confidential information.