What are the responsibilities and job description for the Service Manager (Traveling) position at Webster Engineering?
Manage the Service Department personnel who perform routine services including installation, maintenance and repair. Oversees the scheduling and training of the service technicians. Develops methods, guidelines and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other departments as needed.
Responsibilities
- Assess customer needs and resolve issues or schedule technician visits as required.
- Work with accounting to properly account for and bill all expenses associated with Service jobs.
- Develop and deliver training for the service technicians.
- Be actively involved in hiring and training of new service personnel.
- Make design recommendations that will reduce problems in the field and lower costs.
- Maintain well organized written reports and project records in such a manner that the results can be analyzed and used by others.
- Maintain a neat, clean, orderly and functional work area at all times, ensure compliance with all safety rules and standards.
Requirements
Markets Served
Any offer is contingent based upon the successful completion of a background investigation, a mandatory pre-employment drug test (we will arrange for you), and your ability to comply with federal law requiring you to show proof of your ability to work in the United States on your first day of employment.