IT Support Specialist

IT Support Specialist

New York, NY (on-site)

Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. In order to make this a reality, we work tirelessly to make sure all the key trading features – like a comprehensive news cycle, real-time market data, and analytical tools -- completely free. At Webull, we pride ourselves on our consistent platform innovation and granular datasets that will drive our customers to make smarter financial decisions.

About The Role & Team

The IT Support Specialist will provide Tier 1 support for end-users, diagnosing and resolving hardware and software issues with varying difficulty. Applicants should be comfortable interacting with both technical and non-technical users. The technician will need to collaborate with other engineers and technicians to appropriately resolve issues in a timely and efficient manner.

In This Role, You Will

• Assist with hardware, software, and network problems by offering technical support over the phone, via email, or in person.
• Diagnose and fix user issues with operating systems, programs, and network connectivity.
• Log and monitor support requests to ensure prompt resolution and follow-up.
• Assist with setting up and configuring new hardware and software for users, including desktops, laptops, printers, and peripherals.
• Keep detailed records of support activities, including resolutions and user interactions, to enhance knowledge base and service delivery.
• Perform routine maintenance tasks, such as software updates, antivirus scans, and backups as directed by senior staff.
• Work closely with the senior helpdesk technician and other IT team members to escalate and resolve complex issues.
• Provide exceptional customer service, demonstrating patience and professionalism in all interactions.

The Skills You Bring

• Bachelors’ degree in Information Technology, Cybersecurity, or a related field, or equivalent work experience.
• 2 years’ experience in a technical support role. Previous experience in the financial sector is an additional asset.
• Basic knowledge of operating systems (Windows, macOS), common software applications (Office Suite, email clients), networking fundamentals, and the ability to troubleshoot issues with computers, printers, and IoT devices.
• Knowledge of firewall setup with any brand. Preferably: Cisco, Sonicwall, etc.
• Strong problem-solving skills, excellent communication abilities, and a customer-focused attitude.

What Makes You Stand Out

• Proficiency with any MDM/Device Management platform.
• Strong troubleshooting and configuration skills for VPNs.
• Proficiency in troubleshooting and configuring network devices such as Firewalls, switches, WAPs, and Routers.
• Firsthand experience in configuring and troubleshooting VoIP devices and services
• Prior experience with any ticketing system.
• Knowledge of Azure/Microsoft admin Suite.
• IT Certifications such as CompTIA A

Why Webull?

At Webull, we’re more than just a company – we’re a global community of innovators, problem solvers, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates across 15 regions worldwide, serving over 20 million registered users. Our team is filled with passionate individuals who inspire one another, work hard, and thrive on tackling challenges together. Here, your ideas matter, your voice is heard, and your contributions have a real impact.

We believe that taking care of our people is the key to success. That’s why we offer an exciting suite of benefits designed to support you and your loved ones:

• Comprehensive Health Coverage: 100% paid medical and dental insurance for employees and dependents, vision insurance, and more!
• Financial Support: 401(k) match, commuter benefits for NY positions, short and long-term disability coverage.
• Work-Life Balance: Generous time off that increases with tenure, paid parental leave, personal days, sick time, and company holidays.
• Wellness & Pet Care: Fitness and wellness benefits, plus pet insurance for your furry friends.
• Dynamic Office Culture: Catered lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.

At Webull, we are committed to fair, equitable, and transparent compensation. The base salary range for this position is $80,000–$95,000 per year yearly discretionary bonus benefits. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/qualifications. Each offer is determined based on individual strengths and relevant business considerations.

This role is based at our Wall Street office in New York at 44 Wall Street, New York, NY 10005. We’re proud of the dynamic culture we’ve created across our offices, where ideas flow freely, mentorship happens organically, and opportunities for growth and learning are always within reach. By working in-office, we ensure every team member can fully immerse themselves in our mission, grow alongside colleagues, and make an immediate, tangible impact!

EEOC Statement

Webull is proud to promote diversity and provide equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.