What are the responsibilities and job description for the Production Support Analyst II position at Wedbush Securities?
Job Description
Wedbush Securities is one of the largest securities firm and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized services is the foundation of our consistent growth.
Our Information Technology team is looking for a Production Support Analyst to join their team. This role supports the production process by troubleshooting client issues, managing incidents, and collaborating with project managers, QA, and software engineers to resolve workflow disruptions and escalate as needed.
Responsibilities Include, But Are Not Limited To
As part of our overall compensation package, Wedbush Securities offers an array of diverse benefits to all our colleagues. We believe that providing competitive benefit options yields the advantageous reward of establishing a healthy and inclusive foundational work culture.
Wedbush Securities (WS) is proud to be an Equal Employment Opportunity employer. WS does not discriminate based on race, religion, color, creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship status, registered domestic partner status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information, family care or medical leave status, or any other consideration made unlawful by applicable federal, state, or local laws, or on the basis that an applicant or Colleague is perceived to have these characteristics or is associated with someone who is perceived to have these characteristics. WS aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm as well as provided equal opportunities to succeed.
Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here https://www.e-verify.gov/employees/e-verify-overview
This position is subject to various laws or regulations that impose restrictions or prohibitions for employment with Wedbush due to criminal history. Those laws or regulations include but are not limited to, the following: Securities Exchange Act of 1934 (SEA) Rule 17a-3, et. seq,, Financial Industry Regulatory Authority (FINRA) Rules 3110(e), Rule 4530(a), etc., and FINRA Regulatory Notice 07-55.
Wedbush Securities is one of the largest securities firm and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized services is the foundation of our consistent growth.
Our Information Technology team is looking for a Production Support Analyst to join their team. This role supports the production process by troubleshooting client issues, managing incidents, and collaborating with project managers, QA, and software engineers to resolve workflow disruptions and escalate as needed.
Responsibilities Include, But Are Not Limited To
- Provide day-to-day operational support, issue resolution and monitoring of the client and business units; proactively identify problems and make recommendations regarding solutions
- Formulate and define scope and objectives for complex enhancements and problem resolution
- Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
- Review daily production reports and work with appropriate parties to resolve identified issues and communicate task/ticket statuses and issues to client and team members
- Analyze and gain experience around existing software solutions and processes
- Use SQL to analyze and track resolutions or issues in data discrepancy and participate in release from development, testing, and deployment into production and collect business requirements and communicate with the stakeholder and development team
- Assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regard personal behavior, conduct and business practices and escalate, manage and report control issues with transparency
- Utilize Azure DevOps (SaaS) platform to perform deployments, releases, monitoring, and investigation in support of UAT/Prod environments
- Support and conduct CI/CD operations within Azure Cloud and on-premise architecture in support of UAT/Prod environments
- Perform other duties as required and assigned
- Bachelors Degree preferred, but not required
- Minimum 3 years in a business analysis or project coordinator role, knowledge and experience around Financial Services business operations and intermediate knowledge of SQL/PostgreSQL/MongoDB databases and queries
- Exposure to Atlassian JIRA, Confluence, ServiceNow or any other ticketing/documentation systems, knowledge of the software development life cycle (SDLC) and Agile methodologies
- Experience documenting workflow processes using process-flow or activity diagrams
- Familiarity with the concept of DevOps and familiar with DevOps tools such as Jenkins, Azure (SaaS), Postman, GitHub, TFS, and SonarQube
- Exposure to Agile SCRUM/Kanban software development methodology (preferred) and exposure to IT Service Management (ITSM) specifically Change Management and Incident Management
- Ability to automate manual touchpoints using PowerShell, Batch, Bash, Python or other similar coding languages and intermediate knowledge of Monitoring methodologies specifically ITRS Geneos (preferred)
- Basic knowledge and troubleshooting of Kubernetes API Gateways, Ingress Controllers, and Azure Architecture
- Excellent communication and customer service skills with the ability to communicate effectively across various departments and levels of the organization
- Excellent analytical, problem-solving and critical-thinking skills
- Highly organized and able to multi-task and manage multiple projects and competing priorities without sacrificing accuracy or efficiency and advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
As part of our overall compensation package, Wedbush Securities offers an array of diverse benefits to all our colleagues. We believe that providing competitive benefit options yields the advantageous reward of establishing a healthy and inclusive foundational work culture.
- Comprehensive medical, dental, and vision coverage with multiple health plan options for you and your family
- Health Savings Account with company-sponsored contributions
- Flexible Spending Accounts (FSA) traditional and dependent care
- Pre-Tax Commuter Benefits
- 401(k) plan with discretionary, competitive company matching and profit-sharing contributions
- Tuition reimbursement up to $5,250/year
- 3 weeks of Paid Time Off
- 2 weeks of Paid Sick Time (may vary by location)
- 10 Paid Holidays
- Charitable Donation Matching Contributions
- Paid Leave (Parental Bonding, Military, Jury Duty, Volunteer Time Off, Disability, etc.)
- FINRA License Sponsorship
- Travel & Employee Assistance and Employee Discount Programs
Wedbush Securities (WS) is proud to be an Equal Employment Opportunity employer. WS does not discriminate based on race, religion, color, creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship status, registered domestic partner status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information, family care or medical leave status, or any other consideration made unlawful by applicable federal, state, or local laws, or on the basis that an applicant or Colleague is perceived to have these characteristics or is associated with someone who is perceived to have these characteristics. WS aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm as well as provided equal opportunities to succeed.
Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here https://www.e-verify.gov/employees/e-verify-overview
This position is subject to various laws or regulations that impose restrictions or prohibitions for employment with Wedbush due to criminal history. Those laws or regulations include but are not limited to, the following: Securities Exchange Act of 1934 (SEA) Rule 17a-3, et. seq,, Financial Industry Regulatory Authority (FINRA) Rules 3110(e), Rule 4530(a), etc., and FINRA Regulatory Notice 07-55.
Salary : $5,250
