Team Lead

Position:Team Lead and Key Holder

Location:Saint Paul, Minnesota

Job Type:Full Time

Pay Range:$16.50-$20.00 per hour plus bonus plan and tips.

About Wedding Shoppe Inc.:

Wedding Shoppe Inc. is a premier bridal retailer with over 47 years of experience helping couples celebrate their special day in style. Located in Saint Paul, Minnesota, we are passionate about providing an unparalleled shopping experience with our wide selection of wedding dresses, bridal party dresses, menswear, and accessories. Known for our exceptional customer service and as the exclusive retailer of Kennedy Blue, we have built a trusted reputation locally and globally. Join our team to be a part of a company that values creativity, collaboration, and the joy of creating unforgettable moments for our customers.

Position Overview:

As a Team Lead and Key Holder you will play a crucial role in the store’s day-to-day operations, ensuring the smooth running of the business and a positive, guest-focused environment. You will lead by example, providing guidance to team members, especially new hires, and training them to provide exceptional guest service. As a Key Holder, you will be trusted with opening and closing the store, overseeing operational tasks, and ensuring the store is ready to deliver an outstanding shopping experience.

Key Responsibilities:

• Team Leadership & Training:Lead by example, ensuring the team delivers outstanding guest service while supporting new hires through training, coaching, and feedback. Foster a positive and collaborative work environment
• Guest Service Excellence:Drive a guest-first culture by ensuring the team provides exceptional service. Handle any guest concerns or issues quickly and professionally, ensuring a memorable experience
• Staff Development:Support the onboarding and ongoing training of new team members. Conduct training sessions and provide continuous learning opportunities to enhance team skills and performance
• Store Operations & Key Holding:Responsible for opening and closing the store, ensuring operational tasks such as inventory management, cash register operations, and visual merchandising are completed efficiently
• Sales & Operational Support:Assist in achieving sales targets and operational goals. Provide feedback to management on team performance and operational opportunities for improvement
• Inventory & Merchandising:Oversee stock organization, product displays, and ensure the store remains clean and welcoming
• Conflict Resolution & Problem-Solving:Quickly resolve any guest service issues and support the team in managing any challenging situations, empowering them to solve problems effectively
• Safety & Compliance:Lead by example in adhering to safety protocols and company standards, ensuring a safe work environment for all team members and customers
  
  

Qualifications:

• Leadership Experience:Previous experience in a retail or customer service environment with a focus on team leadership, training, and guest service
• Guest Service Skills:A passion for delivering exceptional customer experiences and fostering a guest-obsessed culture
• Retail Operations Knowledge:Strong understanding of retail operations, including inventory control, sales targets, and the ability to execute business strategies effectively
• Problem-Solving Abilities:Ability to remain calm and handle challenging guest service situations with professionalism and quick thinking
• Communication Skills:Strong verbal and written communication skills with the ability to build relationships with both customers and team members
• Multitasking & Time Management:Ability to manage multiple tasks in a fast-paced retail environment while staying organized and meeting deadlines
• Ethical & Compliant:A commitment to maintaining high standards of ethics and compliance within the store
  
  

Education & Experience:

• High school diploma or equivalent required
• Previous retail, customer service, or bridal experience preferred but not required; training will be provided
• Strong verbal and written communication skills with attention to detail
• Ability to build meaningful connections with customers from diverse backgrounds
• Proficiency in MS Office applications (Word, Excel, Google Docs, PowerPoint, and email)
  
  

Personal Attributes:

• Friendly, approachable, and customer-focused demeanor
• High level of integrity, ethics, and professionalism
• Enthusiastic, team-oriented, and positive attitude
• Strong problem-solving skills and adaptability in a fast-paced environment
• Passion for fashion and creating exceptional customer experiences
  
  

Why Join Wedding Shoppe Inc.?

• Opportunity to work with a passionate, creative, and collaborative team
• Competitive hourly pay with bonus plan
• Training and development opportunities to grow within the bridal industry
• Be part of a company that values its employees and celebrates customer milestones
  
  

Benefits Information:

• Health, Dental, and Vision insurance – various plans to choose from. Eligible the following month from hire date
• Paid Holidays – paid holidays start effective immediately
• PTO – PTO accruals start effective immediately
• 401k with company match effective immediately
• Generous employee discount effective immediately
  
  

Join Wedding Shoppe Inc., where we create unforgettable experiences for brides, bridesmaids, and their loved ones. If you're passionate about fashion, customer service, and making dreams come true, apply today!

Powered by JazzHR

rfv2FkvpEg