Customer Care Specialist (Remote after training)

Wedgewood Pharmacy is hiring! Now! $1000.00 New Hire Performance Bonus!!

Earning potential of $40,000 - $50,000 annually

Are you ready to start or continue your Customer Service career working in a telephone environment helping and saving animals? Do your feet ache from working retail, or perhaps you are tired of trying to appease unpleasant callers for your current employer? Maybe you are that vet tech looking for better pay and advancement opportunities that allow you to continue helping animals…

Wedgewood Pharmacy is the place for you! Wedgewood Pharmacy is the nation’s leading animal health compounding pharmacy with laboratories located across The United States. Wedgewood Pharmacy offers:

• Excellent starting salaries
• Pay for performance: Incentives, Bonuses, and other Awards
• A robust and comprehensive benefit package
• Tremendous advancement opportunities within a fast-growing company

Our Customer Care Specialists currently start between $18.00 - $20.00 an hour plus bonuses and incentives while working from home. This position offers the ability to easily work flexible schedules and avoid all of those sneaky expenses such as tolls, fuel, dry cleaning, etc.; not to mention no commute time!

Contact center agents working from home began as a safety necessity due to COVID-19; however, the organization has really come to embrace its home-based workforce and intends to keep it that way. Due to onsite training and ever-changing regulatory requirements, we encourage only those applicants within a reasonable commute to our Swedesboro, New Jersey location consider applying for this position.

What’s in it for you?

• Great compensation: excellent starting rates including incentive and bonus eligibility, annual merit reviews/raises, and overtime opportunities
• A substantial amount of paid time off that increases every year
• Opportunity for advancement: to support our fast-growing organization, promotions are commonplace in the Customer Care department
• A comprehensive benefits package that includes health, dental, life, and disability insurances
• A 401(k)-retirement plan with generous employer contributions
• Tuition reimbursement

What you’ll do:

• Genuinely connect with each Customer through effortless interactions to get patients the medication they need quickly
• Learn everything needed to be successful through immersion in our comprehensive three-week onboarding process
• Enjoy paid, on-the-job training to become a registered New Jersey Pharmacy Technician
• Work from home upon completing new-hire education
• Be encouraged to advance into more challenging and rewarding positions as your skills grow together with the growth of the organization

Who you are:

• A coachable, quick learner who is comfortable with change
• A compassionate and caring individual who loves animals and those that care for them
• Able to demonstrate strong attention to detail and willingness to adhere to procedures
• Self-motivated and energized; excelling in a fast-paced environment
• An effective and persuasive communicator
• Computer-savvy, navigating the internet with ease
• A reliable co-worker with a positive, professional attitude. No exceptions!
• Basic calculations are easy for you to perform
• A high school graduate or equivalent

Automatic Bonus Points (Not required):

• You have worked retail or held Customer Service positions in the past
• You have prior contact center experience
• You have working knowledge as a pharmacy technician
• You have worked as a veterinarian technician or similar role
• You are comfortable working with Microsoft Office, Outlook, Word, & Excel
• You have attended some college or have earned a degree
• You can speak Spanish - Bilingual

When will you work?

New-hire education consists of six weeks of paid in-classroom training at our Swedesboro, New Jersey campus; Monday - Friday. You will tour and learn about our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.

Upon successful completion of new-hire training, initial work schedules are assigned according to demand; often Monday - Friday, 11:30 am to 8:00 pm, and one Saturday a month working 9:00 am - 5:30 pm. All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based upon tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule.

About Us:

Great Care, Delivered™ is the promise that we make to our Customers. If you have a passion for helping animals, and a love for serving others, we want you to help us deliver on that promise by joining our Customer Care Team. Behind every prescription, there's a patient. Behind every job at Wedgewood Pharmacy, there's an employee with skill, dedication, and a spirit of innovation. Wedgewood Pharmacy, an acknowledged industry leader, is the largest compounding pharmacy in the United States devoted to animal health. That is why Wedgewood Pharmacy is looking for people who want to excel, grow, innovate, and serve the needs of animals and those that love them.

Our campus is located in Swedesboro, New Jersey (5 minutes from the Commodore Barry Bridge, and 10 minutes from the Delaware Memorial Bridge).

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Swedesboro, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20