What are the responsibilities and job description for the Dispatcher position at WeDriveU, Inc.?
Company description:
WeDriveU, part of, National Express Shuttle and Transit, is the leader in transportation solutions, specializing in Corporate and University Shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate 30 years serving clients. Learn more at www.wedriveu.com.
Job Description:
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Duties and Responsibilities:
- Monitor drivers throughout their routes.
- Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
- Assist with investigating and resolving customer concerns.
- Monitor traffic flow and send out alerts as needed.
- Record incidents for vendor follow-up.
- Support Lost and Found process.
- Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
- Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
- 1 years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
- Extremely detail-oriented and exceptional organizational skills
- Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
- Experience using multiple software programs simultaneously with various open tabs.
- Provide quick real time responses to requests.
- Excellent written and oral communication with interpersonal skills.
- Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
- Experience using a Transportation Management System (TMS) preferred but not required.
- CDL preferred but not required.
EEOC
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
