What are the responsibilities and job description for the CSR Richmond position at WeDriveU?
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
The Customer Service Representative (CSR) will report to the Program Manager and Operations Manager and receive guidance or direction from the client’s or HQ’s Transportation Management Team. The CSR will provide exceptional customer service to our client’s employees, respond to all employee’s transportation requests/queries, and monitor transportation services for shuttle and tram programs.
**Note** This position requires the ability to stand outside for prolonged periods of time - up to 8 hours or more per day.
Duties and Responsibilities:
- Provide outstanding customer service.
- Ensure commuters are directed to the correct buses and provide ETA and route information, as necessary.
- Respond to any questions relating to services and ensure passengers of any route or service changes.
- Monitor vendor/operations equipment to ensure safety of passengers and report any service concerns to the Transportation Center.
- Ensure that all bus routes are operating are constantly operating and adequately servicing the client’s needs.
- Managing the flow of passengers and making sure all passengers are self-distancing.
- Enforce company’s passenger policies and procedures.
- Troubleshoot shuttle items in real time as it relates to signage, barriers, and staging.
- Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
- Excellent written and verbal communication skills
- Able to work a split shift and with flexible with hours.
- Standing outside for prolonged periods of time - up to 8 hours or more per day.
- Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment.
- Additional skills and physical demands may apply.
Education and Qualifications:
Hard requirements:
2 years of customer service experience
Preferred requirements:
High School diploma or equivalent
We Offer
Physical Health
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
- Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
