Operations Supervisor

About The Company

We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.

This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.

You will love it at Weekender if our core values below get you excited and inspired too!

Embrace a Growth Mindset

• Always be a student and always be open-minded

Be Adventurous

• Be excited by challenge and willing to fail-forward

Be a Ninja

• Commit to being world class at your job and lean-in to your superpowers

Be a Host

• Treat guests and teammates like you would family

Be of Integrity

• Own your Domain: Be accountable to your job & the greater mission
• Embrace honesty, transparency and vulnerability
• Follow-through and do what you say you’re going to do

What you’ll be responsible for:

Our Operations Supervisor is responsible for supporting the General Manager in overseeing all aspects of the hotel's operations, including staff management, guest experience, daily operations, and ensuring smooth functioning across departments like front desk, housekeeping, and maintenance, while actively contributing to revenue generation and maintaining a positive public image for the hotel.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Monitor daily operations across all hotel departments to ensure smooth service delivery and compliance with standards
• Oversee staff scheduling, ensuring adequate coverage during peak hours
• Conduct regular inspections of hotel facilities to identify maintenance needs and ensure cleanliness
• Address guest concerns and complaints promptly and professionally, finding solutions to maintain satisfaction
• Respond to guest feedback and implement necessary improvements to enhance the overall guest experience
• Actively engage with guests to promote hotel amenities and services
• Hire, train, and develop new staff members across various departments to ensure competency and service standards
• Conduct performance evaluations and provide feedback to staff, identifying areas for improvement
• Lead team meetings to communicate updates, goals, and company policies
• Assist in developing and implementing sales strategies to maximize room occupancy and revenue
• Monitor room rates and adjust based on market demand and competitor analysis
• Collaborate with the sales team to secure group bookings and corporate accounts
• Assist the General Manager with administrative tasks and projects as needed
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Proven experience in hotel operations management, ideally with a supervisory role
• Strong leadership and team building skills to motivate and develop staff
• Excellent communication and interpersonal skills to effectively interact with guests and staff
• Problem-solving abilities to address guest issues and operational challenges
• Proficiency in hotel management systems and software
• Knowledge of local regulations and hospitality standards
• Ability to work in varying temperatures

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions.

While performing the duties of this position, the employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; wash hands and answer phones. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee assistance program
• Referral program
• Retirement plan

Schedule:

• Day shift
• Evening shift
• On call
• Weekends as needed

Work Location: In person

Salary : $19 - $23