What are the responsibilities and job description for the Service Engineer position at WEG Electric Corp. (USA)?
WEG Electric Corp. Has an excellent opportunity for a Service Engineer for our Duluth GA location. You will provide technical support for all WEG products via phone calls and e-mails. This position also reviews and processes warranty claims and coordination with third party vendors.
Primary Responsibilities
Primary Responsibilities
- Receive incoming calls, and emails
- Receive and log warranty claims.
- Answer technical calls from customers/end users
- Communicate issues with internal customers (including quality, engineering, sales, etc.)
- Be an area expert for external/internal customers
- Analyze warranty claims data and determine its accuracy by failure and warranty period requesting additional information, as needed.
- Issue credit to original purchaser or service shop.
- Prepare bill back charges to factory, as needed; issues RGA’s as needed.
- Develops and prepares warranty reports for management, as needed.
- Track product failures for quality control purposes.
- Recommend parts to customers, as appropriate.
- Arrange third party assistance, as appropriate.
- Maintain warranty repair log.
- Consistently mentors and trains junior team member
- High School or GED
- Bachelor's degree in electrical engineering or equivalent is highly preferred.
- Strong Electrical Motors knowledge.
- Ability to read and interpret technical drawings and information, technical job specifications are required.
- Working knowledge of industrial applications.
- Department procedures.
- Robust product and troubleshooting knowledge.
- 3 years of prior experience in a service technical support role.
