What are the responsibilities and job description for the Operational Excellence Director position at Weichert, Realtors?
Job Overview
Weichert Workforce Mobility is a leading company in the field of workforce mobility. As a Director, Operational Excellence, you will play a key role in analyzing and optimizing business operations to ensure the highest level of service quality, financial performance, and accuracy.
This leadership position requires developing tools and methods needed to measure performance and drive results. You will work with leaders from cross-functional groups to execute company-wide initiatives. The role oversees a team of professionals dedicated to managing business processes, conducting performance analysis, and data quality management.
Key Responsibilities
- Lead a team of professionals, including business process analysts, SOP developers, performance analysts, and data quality managers. Set clear expectations and foster a culture of excellence.
- Develop data analysis tools and methodologies to identify trends, patterns, and areas for improvement, and use this data to make informed decisions.
- Identify process improvement opportunities and work cross-functionally to optimize operational processes for enhanced quality and efficiency.
- Lead the financial analysis in key business areas, including client profitability, pricing models, profit margins, and staffing capacity management.
- Lead the creation and maintenance of Standard Operating Procedures (SOPs) that streamline operations and ensure consistency.
- Support the development and operation of the Weichert Workforce Mobility Data Governance strategy.
- Oversee a team of performance analysts responsible for monitoring and measuring various operations (internal and external), identifying areas for improvement, and driving higher performance.
- Oversee a team of quality management professionals to establish and maintain quality control processes and standards, ensuring compliance with industry regulations and best practices.
- Prepare regular reports for senior management, highlighting key performance metrics, progress, and areas for attention.
- Engage with technology specialists to evaluate and implement technology solutions that enhance operations.
- Collaborate with Technical Training to develop training plans designed to effectively implement operational excellence initiatives.
