Medical Front Desk Receptionist

About Us:
Weight In Gold Wellness is a thriving private medical practice with locations in Watertown, WI, and an upcoming second location in Madison, WI, opening in April 2025. We specialize in a holistic, multidisciplinary approach to weight management, addressing obesity and related health conditions with compassion and expertise.

Our team of dedicated professionals—including board-certified obesity medicine physicians, dietitians, health coaches, and support staff—collaborates to provide personalized care that meets each patient’s unique needs. Recognizing obesity as a complex, chronic medical condition rather than a personal failure, we offer both in-person and virtual care to ensure accessibility and convenience.

At Weight In Gold Wellness, we are committed to creating a shame-free, supportive environment where patients feel empowered. By addressing both physical and mental health, we help our patients achieve sustainable, long-term success on their journey to better health and well-being.

Position Summary:

If you are passionate about transforming the way obesity is approached in healthcare and believe in providing compassionate, patient-centered care, we invite you to join our team at Weight In Gold Wellness. We are looking for a full time Medical Receptionist to join our newest location in Madison, WI! We pride ourselves on offering the best patient care experience possible and this requires a team of dedicated professionals. The successful candidate will need to be compassionate and capable of multitasking in a busy environment. Candidates should also be committed to personal and professional growth and development. This role handles a wide range of duties including greeting patients and visitors, answering phones, payment collection, scheduling appointments and entering insurance information into the Electronic Medical Record. This position requires the ability to deal with patients and insurance companies, some medical billing and reimbursement issues, and the efficient coordination of patient information with other departments and staff. We're looking for an individual who can be both a compassionate listener as well as an efficient problem solver.

Key Responsibilities:

• Create a welcoming, stigma-free environment that meets patients where they are on their weight health journey.
• Greet patients warmly upon arrival and assist with the check-in/check-out process.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Verify patient insurance information and collect co-pays or other payments.
• Maintain accurate patient records and update information in the electronic health record (EHR) system.
• Coordinate referrals, prior authorizations, and other administrative tasks.
• Manage incoming mail, faxes, and other communications.
• Ensure the reception area is clean, organized, and welcoming.
• Uphold patient confidentiality and represent the practice respectfully.
• Work closely with providers, coaches, dietitians, and colleagues for seamless care delivery.
• Assisting patient needs creatively and effectively with the team.
• Ensure patients feel heard, valued, and supported for those living with obesity.
• Step into roles as needed with a positive, flexible attitude.

Requirements:

• High school diploma or equivalent (required).
• Previous experience in a medical office setting (preferred).
• Familiarity with EHR systems and medical terminology (preferred).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Job Type: Full-time

Pay: $19.00 - $23.63 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dependent health insurance coverage
• Disability insurance
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance
• Wellness program

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $19 - $24