What are the responsibilities and job description for the Account Manager position at Weiser Security Services, Inc.?
Reports to: Branch Manager (or Operations Manager in absence of Branch Manager)
Job Summary
Job Duties:
Job Summary
Job Duties:
- Follow all Weiser policies and procedures.
- Conduct yourself in a professional manner at all times
- Meet with all assigned clients monthly to complete Service Call Reports and follow up on any client request(s) made in previous client meeting(s).
- Develop and maintain open communication with clients and employees.
- Review, update, and maintain a master schedule for each assigned account. Review Overtime reports with Branch Manager on a weekly basis.
- Interview, select and coordinate training and placement of Security Officers with Branch Manager and/or Operations Manager.
- Identify client needs and make a plan of action with the Operations Manager or Branch Manager to ensure those needs are met; provide technical expertise and solutions.
- Ensure staffing at assigned accounts is adequate at 32 hpw.
- Responding on an on-call basis to emergencies and incidents at all hours.
- Report vacancies to Branch Manager, Operations Manager and Administrative Assistant(s) using Job Vacancy Form.
- Appraise productivity; handle employee concerns, and discipline employees for violations of Company policy.
- Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.
- Timely notify Branch Manager of all employee performance problems warranting disciplinary action, up to and including termination of employment, pursuant to Company policy.
- Assist in the development of Post Orders as needed and review with client and Branch Manager.
- Work with Branch Manager and Operations Manager in making hiring, firing, and disciplinary decisions.
- Assist Branch Manager and Operations Manager in obtaining rate increases from clients.
- Meet all contractual scheduled hours with a minimum of unbilled overtime.
- Build, improve and maintain effective relationships with both clients and employees.
- Fulfill responsibilities within the regular workday and in accordance with Weiser's Timekeeping policies
- High School Diploma, GED AND 3 years of experience in combination of law enforcement, military or management. Must be able to provide upon job offer a DD214 discharge document with discharge status indicated, if prior military.
- Clean criminal background.
- Clean driving record.
- Able to obtain state license when applicable.
- Ability to use Microsoft Word and Excel.
- Writing and communication skills.
- Ability to manage a scheduling program.
- Ability to adapt to a changing environment.
