Customer Service Representative

Weiss-Aug Group is an internationally recognized leader in precision metal stamping, injection molding, value-added assembly solutions and tooling.

At our Corporate Headquarters we have served the medical device industry, automotive industry, and industrial sector for over 50 years. Our vision as a company is to create an exciting environment that will attract and retain the finest people committed to manufacturing creative and innovative components and products.

Join our team where every day we push the boundaries of manufacturing technology.

Our highly respected precision metal stamping & injection molding company is seeking a Customer Service Representative who will act as a liaison between company and customer to provide assistance in communicating customer requirements to ensure their requests are met by the company.

Responsibilities:

• Function in a technical business climate exercising acute attention to detail and excellent organizational skills and utilizing basic math skills daily.
• Responsible for accurate pricing periodic reviews to ensure correct entries into the system are made.
• Work with the operations team to assure that the customer orders are processed on a timely basis and communicate with the customer on order status.
• Refer all customer technical issues to the appropriate company resource.
• Maintain an excellent relationship with the customer and keeps management informed of significant changes and concerns.
• Work with planning department to review customer order requirements, so those requirements can be translated into a production schedule.
• Attend daily planning meetings to learn manufacturing schedule and its effect on customer orders.
• Communicate with sales, warehouse and planning personnel to create seamless flow of raw materials to the manufacturing floor.
• Critical communications will be required to meet customer requirements, 100% on-time delivery and zero-defect.

• Bachelor’s or AA degree in business, marketing, or manufacturing.
• Minimum of 5 years’ customer service/inside sales, planning, quotation experience in a manufacturing environment.
• Computer literacy with experience in ERP systems, online portals, MRP-based scheduling systems, and word processing. Knowledge of PLEX ERP software a plus.
• Analytical skills, problem solving abilities, and mathematical skills are a must.
• Knowledgeable with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Detail oriented and flexible.
• Ability to multi-task and set priorities.
• Must be a team player and have the ability to interact efficiently with all departments.
• ISO/QS/TS knowledge preferred.

Our Culture:

• We are passionate about what we do. At the Weiss-Aug Group, we believe that we can make a difference through our work, every day.
• We are guided by our core values. We ensure that all our team members understand the critical nature of the products manufactured.
• We maintain professional respect for our employees within a family structure, based on equality and understanding.
• We are tenacious. We never give up on striving our goals and delivering successful manufacturing programs.
• We are results-driven. We establish clear measures of success and deliver results to our internal and external stakeholders.

The Perks:

• Competitive Benefits including Medical, Dental, Vision, 401K program, Educational Assistance Program and more.
• Time Off: Competitive time off package, including company paid holidays.
• Socializing: We strive to provide a culture of collaboration and fun. Each year we meet with all the team members and their guests during our annual Christmas Parties, Santa visits and more.

Notice to Agency and Search Firm Representatives: the Weiss-Aug Group is not accepting unsolicited emails from agencies and/or search firms for this job posting.