Systems Administrator

FLSA Status: Exempt
Reports to: IT Manager

Location: Omaha, NE.

WIM currently offers a hybrid work environment (2-days remote/ 3-days onsite).

About the Position

This is a generalist IT role—a true "jack of all trades"—ensuring smooth business operations during normal business hours. The position includes: Network & System Administration, Email & Office 365 Administration, Cybersecurity Tasks, Data Center and Infrastructure Support, Helpdesk and Endpoint management.

Essential Functions

Systems & Equipment Administration:

· Independently manage, coordinate, and implement the administration and maintenance of the company’s personal computers and hosted telephone system, including both hardware and software installation as well as equipment deployment.

· Analyze, diagnose and resolve technical issues with computer hardware, software, and related peripheral equipment.

· Work with printers, VOIP Phones, Windows Laptops, Conference Room Equipment

· Administer user account permissions using Active Directory (AD) and Azure Active Directory.

· Enroll end users in Mobile Device Management (MDM) and Mobile Application Management (MAM) using Intune.

· Manage the Exchange 365 environment by onboarding/offboarding employees, creating mailboxes, and maintaining phishing/spam policies.

Security & Patch Management:

· Implement and oversee the deployment of security patches for all staff computers and other equipment using RMM tools, ensuring timely updates.

· Continuously evaluate and maintain endpoint security tools (e.g., SIEM and management tools), review alerts, and determine the appropriate response.

· Administer and conduct vulnerability testing program, analyze test results, and implement security improvements based on findings.

· Make security recommendations and assist in managing the firm’s efforts in areas such as anti-virus software, firewall configurations, EDR/ATC tools, and VPN software.

· Ensure that patching cycles are maintained for all equipment, including switches, servers, and phones.

IT Support & Help Desk Management:

· Oversee Help Desk LAN administration, including documenting new user requests, managing software licensing, and maintaining computer inventory.

· Resolve help desk tickets and provide break-fix support for end users.

· Oversee and maintain conference room audiovisual systems.

· Occasionally travel to local employees’ homes in the greater Omaha area to assist with home office connectivity issues related to Weitz services.

Business Continuity & User Management:

· Test elements of the company’s business continuity plan, including performing viability tests on backups every six months.

· Work collaboratively with the IT Manager to develop and enforce policies that adhere to industry’s best practices for data security.

· Deploy phishing tests and manage employee cybersecurity training programs.

· Ensure password resets are completed in a timely manner per our password policy.

Technologies used – experience with these or similar tools is a plus

Ninja RMM – Helpdesk

Threatlocker

HP Switches / Aruba Central

VOIP / Vonage

Fortigate / SD-WAN

Hyper V / Server OS

BitDefender – AV & EDR

Office 365 / Exchange / Teams Room

Azure

Veeam

Work Environment & Schedule

· Normal Hours: 8:00 AM to 4:30 PM Flexible, Family-Friendly Environment that supports work-life balance.

We offer all employees competitive compensation and benefits including medical, dental and vision coverage, as well as parental leave, paid time off, on-site gym access, and a very generous qualified profit sharing plan. Compensation includes salary and bonus and will be commensurate with experience

Requirements

· Four-year university degree or college diploma required, preferably in the field of computer science or related academic fields.

· 3 years of relevant experience.

· 3 years of experience supporting enterprise-wide LANs, WANs, WLANs, VPNs, etc.

· Hands-on experience troubleshooting hardware such as servers, switches, and routers.

· Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.

· Experience supporting VOIP telephone systems.

· 2 years’ experience supporting Microsoft Office 365 / Exchange.

· Experience working with Windows Server OS

Personal Attributes

· Strong interpersonal, written, and oral communication skills.

· Able to conduct research into networking issues and products as required.

· Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

· Ability to present ideas in a user-friendly language and provide excellent customer service.

· Highly self-motivated and directed.

· Keen attention to detail.

· Proven analytical and problem-solving abilities.