Technical Service Specialist

We are Welbilt! We design, manufacture and supply best-in-class commercial food and beverage equipment for the global food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Bring your passion for excellence to our table.

As Technical Service Specialist – you will be responsible for providing technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. This position will support Welbilt’s Cleveland or Merrychef brands.

Reporting directly to the Manager Product Service; this position will be based at our office in Mayfield Heights, Ohio* or may have the ability to work remotely.

MAJOR ACCOUNTABILITY:

· Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.

· Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.

· Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.

KEY TASKS & RESPONSIBILITIES:

· Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.

· Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.

· Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.

· Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.

· Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area

· Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours

QUALIFICATIONS:

· Associate’s or technical degree; preferably in Engineering or related field; with a minimum of three years of field technical service experience is required. Will consider a minimum of six years of experience servicing foodservice equipment in lieu of education.

· Ability to communicate with tact effectively – written and verbal.

· Strong customer service and interpersonal skills.

· Familiar and able to work with Microsoft Office programs: Word, Excel and Outlook.

· Ability to travel domestically – up to 10% of the time.

· Ability to work weekends (as necessary).

· Willing and able to work on-call (on a rotating basis) for calls after normal work hours.

OUR BENEFITS:

We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

· Competitive wage

· Healthcare (medical, dental, vision)

· 401(k) savings plan

· Wellness Program

· Supplemental Health Plans

· Employee Assistance Program

· Training and Development

· Tuition Assistance

· Holiday Pay opportunities

· Employee discounts

· Paid Time Off (PTO)

· On-the-job training and skills development

· Basic Life Insurance

· Leave Program

· Employee Events and more…

*Mayfield Heights, Ohio specializes in providing customer and technical support for our award-winning Welbilt brands - Cleveland, Convotherm, Garland, Lincoln, Merrychef, and Merco. These world class product lines create steam cooking equipment, including kettles, skillets, combi, ovens, rotisseries, convection steamers, cook/chill systems and hot-holding equipment. The facility in Mayfield Heights, OH is a division of Ali Group.

For more company information, visit www.welbilt.com. To explore more Career opportunities at Welbilt, visit www.careers.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 10 years
• 11 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Application Question(s):

• Do you have technical support, maintenance or installation experience working with commercial foodservice equipment?

Experience:

• field technical service support: 3 years (Preferred)

License/Certification:

• HVAC Certification (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Remote

Salary : $60,000 - $70,000