What are the responsibilities and job description for the IT Specialist position at Welch Packaging Group Inc.?
Summary
The role of the IT Specialist is to provide technical support and assistance for a variety of information technology assets & systems, including Account management, PC’s, printers, servers, applications, cell phones
Essential Functions
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves knowledge base by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Accomplishes information systems and organization mission by completing related results as needed.
- Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
- Provide on-call support as needed (including after hours)
Requirements/Qualifications
Education:
High School Diploma or equivalent required
Experience
AD management - user creation/termination, group management, password resets, etc
M365 admin
SIP based phone systems
Citrix Cloud/Netscaler
Application management - M365, Adobe, Autocad LT, ArtiosCAD
Experience with M365 suite
CompTIA A cert, Sec cert, Net , M365 certs preferred
Computer/tablet set up and distribution for employees, floor machines (corrugator, forklifts, etc)
Utilizing SmartDeploy to image solutions, create gold image
Setting up print servers, printers, drivers, label printers
Ability to utilize remote access software
Ability to identify phishing emails
Experience with training videos/campaigns
Utilizing ticketing system
Windows/Mac environment
iOS/Android experience
Specific Knowledge, Skills or Abilities
- Strong written and oral communication.
- Organization and attention to detail.
- Analytical and problem-solving skills.
- Time management.
- Systems analysis.
- Mathematical and deductive reasoning.
- Critical thinking.
- Active learning.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
Physical Requirements:
Must be able to lift 50 pounds on a repeatedly on a regular basis.
Must be able to stand for 8-10 hours a day.
Bend, stand, squat, twist repeatedly.
Work Environment:
Moderate noise (i.e., business office with computers, phones and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period time.
Typical office environment.
