What are the responsibilities and job description for the Assistance Payment Training Supervisor position at Weld County, CO?
Compensation Range
$75,067.20 - $95,097.60
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Job Description Summary
Responsible for leading the division’s training team and identifying future training initiatives. Provides direct supervision for agency trainers and program resource specialist. Oversees the cross departmental training for eligibility teams located in other divisions.The Weld County Department of Human Services (WCDHS) employs over 450 workers, who have the skills, passion and drive to service Weld County citizens in 31 incorporated municipalities and across almost 4,000 square miles.
Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.
Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.
Values: Accountability – Integrity – Service – Communication - Innovation
Weld County Department of Human Services’ greatest asset is our staff.
The Ideal Candidate will possess the following traits:
- Resourceful and determined.
- Solid leadership skills.
- Understanding of effective training and learning in a classroom setting.
- Excellent communication skills- the ability to communicate in a clear and
- Effectively utilizes problem solving skills, creativity, and critical thinking.
- Experience troubleshooting cases in the Colorado Benefits Management
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Job Description
Supervision (50%):
- Directly supervises the daily activities of assigned Training Resource Specialist and Program Resource Specialist.
- Provides leadership, guidance, and ensure a high level of performance and compliance with County, State, and Federal rules and regulations.
- Oversees and directs classroom management.
- Audits classroom instruction and ensure consistent training application across all training programs.
- Ensures that a seamless process for transitioning through training courses is clearly outlined, to include defining trainee expectations and tracking trainee outcomes as they transition from training to working independently.
- Defines and schedules over the shoulder support programs based on staff needs.
- Creates a clear and consistent mechanism for capturing and providing trainee performance feedback and progress reporting to both the trainee and the trainee’s direct supervisor.
- Provides technical support of help desk ticket processes, case troubleshooting, CBMS reports, and system merges.
- Supervises the management of both confidential and Address Confidentiality Program (ACP) cases for the Assistance Payments Division.
- Addresses employee concerns and resolves problems, and when necessary, in collaboration with department administration and County Human Resources.
- Assists in developing educational and professional development opportunities for staff.
- Provides timely, honest, and positive coaching, feedback, and performance evaluations.
- Creates an environment that fosters a high level of employee engagement within the division by ensuring staff are provided adequate resources, clear expectations, and frequent communication.
Program Oversight (40%):
- Oversees the development, implementation, and evaluation of all trainings specific to public assistance benefit programs, division policies and procedures, eligibility system usage such as CBMS or HSConnects, and any other trainings needed to ensure successful outcomes for eligibility programs administered by the Assistance Payments Division.
- Works directly with the Staff Development Division to administer county training as required by the State.
- Evaluates the effectiveness of the training provided to increase engagement, learning and retention.
- Ensures random reviews of trainings and procedures are performed for accuracy and compliance with established standards.
- Research and compiles information in instructional areas, prepares appropriate educational materials, remains current with new information and standards in the training field, and trains new staff members in training techniques and methodologies.
- Evaluates training/educational programs to appraise the success of the programs in meeting training objectives and recommends revisions or additions when necessary.
- Uses tracking data to identify trends in training volume and adjust staff schedules according to flow and need.
- Uses investigative and analytical abilities to identify operational efficiencies.
- Assists leadership in creating and implementing policies and procedures for Assistance Payment division.
- Maintains working knowledge of program rules and system operations.
Other Duties as Assigned (10%)
- Collaborates with other divisions, community partners, peer counties and the state as needed in support of eligibility programs and staff.
- Makes recommendations for improvements and changes as appropriate.
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Required Qualifications
- High School Diploma or GED equivalent.
- Successful completion of bachelor's degree preferred, or equivalent combination of education, training and work experience related to the occupational field or specialized subject area of the work assigned to the job which provides the required skills, knowledge and ability for the position may be considered in lieu of the degree.
- Six (6) years full time business experience involving a high level of customer interaction or educational/training experience.
- Three (3) years must include working in a human service or in an educational/training environment.
- Two (2) years full time experience supervising and managing employees that include directing work activities and evaluating employee performance or any combination of equivalent work experience and education or training that demonstrates skills and ability in Leadership/Communication, Workflow Organization and Management and Employee Development.
- Candidate must pass Human Services background checks.
- Candidate must have a valid Colorado Driver's License and Liability Insurance.
- Candidate must provide own transportation and be willing to travel throughout Weld County.
- Candidate must possess the ability to enter data into several different computer programs.
- Candidate must possess the ability to learn and apply new computer skills on a regular basis.
- Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
- Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
- Candidate must possess the ability to write correspondence.
- Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Candidate must possess the ability to apply math concepts and calculations in the work environment.
- Candidate must possess the ability to apply common sense to problem solve in a work environment.
- Candidate must possess the ability to adapt to fast paced, high volume and ever- changing work environment and be able to handle high stress situations.
- Candidate must adhere to strict confidentiality guidelines and appropriate release of information.
Preferred Qualifications:
- Experience working in a human services environment.
- Working knowledge of public assistance programs.
- Experience presenting and/or developing training modules.
- Experience using Colorado Benefits Management System.
- Web-based training experience or knowledge.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use hands and fingers to complete data entry/calculations, to reach with hands and arms, to talk, and to hear.
- The employee is frequently required to sit for extended periods of time.
- The employee is occasionally required to walk and stand.
- The employee may occasionally be required to lift, carry and/or move up to 25 pounds.
- Specific vision abilities are required for this job which include close vision, distance vision, peripheral vision, and the ability to adjust focus such as that used when using a computer or reading.
- Specific vision abilities required by this job include visual acuity to Colorado driver's license requirements.
Work Environment:
- This position is located primarily in the Greeley office, with some occasional need to travel to the other location.
- Standard working hours are M-F 8a.m. to 5p.m.
- While this is primarily and in office position, there are limited, infrequent, opportunities after completing training for teleworking, the amount is based on the division telework plan must be approved in advance by the supervisor.
This position is exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore ineligible for overtime pay.
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Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $75,067 - $95,098
