What are the responsibilities and job description for the Care Coordinator position at Well65?
Care Coordinator – AdventHealth Ventures
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Virtual
Location: 900 HOPE WAY, Altamonte Springs, 32714
The role you’ll contribute:
AdventHealth Senior Care is looking for team members with a passion to transform health care and make a difference in the lives of seniors. AdventHealth Senior Care is an innovative primary care practice delivering comprehensive, high quality, team-based care for our members and their families. Our relationship-based care model is designed to provide coordinated health care through a curated network that improves the quality and outcomes in the communities we serve. Our member-centered approach focuses on individualized care to meet the unique needs of our members and is supported by our dedicated care team of primary care physicians, health coaches, nurses and an array of specialized services. We strive for clinical excellence and aim to increase quality, increase patient satisfaction and reduce unnecessary utilization of health care resources. AdventHealth Senior Care is creating a new connection around how whole-person care is delivered to better meet the full spectrum of health care needs in this senior population. AdventHealth Senior Care is looking for a Care Coordinator to be responsible for delivering outstanding experiences and high-touch assistance for our members. The Care Coordinator builds individual relationships with our members to ensure they are happy with their experience. The primary responsibilities of the Care Coordinator center around greeting members, scheduling appointments, managing member referrals, updating medical records and answering inbound/outbound phone calls. The Care Coordinator should make a lasting impression and play an important role in AdventHealth Senior Care's team-based care approach.
The value you’ll bring to the team:
- Welcomes members appropriately, accurately updates, verifies and enters member demographics (including insurance and billing) and processes/scans all forms into appropriate systems.
- Provides education as necessary to member regarding test locations, portal use, and follow-up (non-clinical) actions.
- Documents appropriately within the office’s designated system to ensure regulatory requirements are met.
- Schedule and confirm member appointments.
- Answers the telephone and handles calls in a timely and friendly manner including appropriate documentation of the call.
- Obtains appropriate medical records and member information to support patient care needs and documents within the EMR accurately and timely.
The expertise and experiences you’ll need to succeed :
Minimum qualifications:
- High School graduate or equivalent
Preferred qualifications:
- Graduate of an Accredited Medical Assistant Program
- Certified Medical Assistant (CMA)-AAMA
- Registered Medical Assistant (RMA)-American Medical Technologists
- American Medical Certification Association (“AMCA”) for Clinical Medical Assistant Certification (CMAC)
- National Association for Health Professionals (“NAHP”) for Nationally Registered Certified Medical Assistant (NRCMA)
- National Center for Competency Testing (“NCCT”) for National Certified Medical Assistant (NCMA)
- National Healthcareer Association (NHA) for Certified Clinical Medical Assistant (CCMA)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: Well65 Schedule: Full-time
Shift: 1 - Day
Req ID: 25009643
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
