Community Engagement Specialist (Pittsburgh)

WELLBE INTRODUCTION

WellBe Senior Medical was founded in 2019 to provide a more effective and

personalized healthcare experience for patients living with chronic conditions. Our

home-based medical visits nurture all aspects of a patient’s well-being so they can live

better, feel healthier, and stay independent longer. With our mission at the forefront of

everything we do, we aim to build our team with the most capable and compassionate

individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe

is a leading provider of in-home medical care and mental health services across the

country! Come join us as we help patients have "more good days" and prove that we

can make health care easier for those who need it most!

General Summary

WellBe Senior Medical is seeking passionate, resourceful and dedicated team members

to join our Market Based Patient Engagement Team. As a Community Engagement

Specialist, you will be responsible for developing and executing innovative ideas to

market the value of WellBe Senior Medical to WellBe eligible Medicare patients.

Through in-person, telephonic outreach and community events, you will build trust-

based relationships with patients and caregivers leading to their enrollment with WellBe

Senior Medical. This role is also accountable for promoting WellBe Senior Medical by

meeting patients where they are, i.e. at their home, physician offices, hospitals, sub-

acute facilities, and long-term care settings. The ideal candidate will possess high self-

motivation and independence, and must be comfortable with balancing multiple

priorities.

Responsibilities

• Identify innovative strategies to engage patients with WellBe services by
  
  
  

gaining their agreement to schedule an enrollment visit with a WellBe provider

• Outbound telephonic outreach to educate and engage patients
• Field outreach via home visits for patients that we haven’t successfully
  
  
  

engaged with telephonic outreach

• Use critical thinking skills to create outreach strategies that are designed to
  
  
  

maximize patient awareness and engagement with WellBe.

• Successfully meet and/or exceed engagement monthly targets.
• Daily reporting, documentation and detailed pipeline management to prioritize
  
  
  

telephonic and field-based outreach to patients

• Overcome objections by patients using persuasive conversations and solution
  
  
  

based discussions

• Follow up with patients to ensure they keep their scheduled initial, enrollment
  
  
  

visit

• Work in collaboration with our provider relations team to build awareness of the
  
  
  

benefits of WellBe with attributed patients through multiple grassroots activities

including health fairs, presentations at senior buildings, canvassing and

activities in communities with high density of WellBe eligible patients

• Provide exceptional, compassionate patient experiences
  
  
  

Qualifications

Educational Requirements

• High School Diploma/GED required, Bachelor’s Degree preferred
  
  
  

Required Skills and Abilities

• 2 years of related experience in sales, direct marketing, community
  
  
  

relations or customer service capacity. Prior experience in healthcare

preferred.

• Exceptional communication skills and emotional intelligence, with the
  
  
  

desire to help patients live a meaningful life.

• Comfort with ambiguity and ability to proactively structure work and
  
  
  

problem solve independently

• Proven success with time management and territory organizational skills
• Achievement mindset ability to consistently hit goals.
• Proficient in the use of Microsoft Office Products and/or Google
  
  
  

Documents

• Strong written and public communication skills
• Access to a reliable vehicle for daily use. Approved mileage is
  
  
  

reimbursable.

• Familiarity with customer relationship management (CRM) systems and
  
  
  

EMR applications preferred

Supervisory Responsibility

• None
  
  
  

Travel requirements

• Travel may be required up to 75% locally
  
  
  

Work Conditions

• Hybrid role with expectations of being in the local office for meetings and
  
  
  

events and in the field to conduct the responsibilities of the role.

The preceding functions may not be comprehensive in scope regarding work

performed by an employee assigned to this position classification. Management

reserves the right to add, modify, change or rescind the work assignments of this

position. Management also reserves the right to make reasonable

accommodation so that a qualified employee(s) can perform the essential

functions of this role.