Director, Product Management & Operations

Company & Culture

Welldoc®, a digital health leader revolutionizing cardiometabolic care, is integrating personalized, real-time and actionable insights into the daily lives of individuals living with cardiometabolic conditions, enabling improved health and outcomes. Welldoc’s comprehensive digital health platform provides AI-powered digital coaching across pre-diabetes, diabetes, hypertension, heart failure and weight and obesity management, with integrated mental wellbeing and sleep support. Welldoc’s flagship product, BlueStar®, is an FDA-cleared digital health solution that guides individuals through the complicated journey of living with diabetes by enabling them to self-manage their care while enhancing connections to their healthcare team. These capabilities are now integrated into the Welldoc platform, providing comprehensive and flexible support across conditions. Welldoc partners with health plans, health systems and employers with the goal of extending care, improving health and reducing costs. The company has achieved 11 510(k) clearances for diabetes functionality within its digital health platform, and an IP portfolio of 43 patents for its advanced AI and first-in-class tech. With over 75 clinical publications, Welldoc has also built an extensive library of clinical research, including many publications focused on the value of combining CGM with AI-powered digital health solutions. Welldoc is a thought leader in the evolving world of AI powered digital health and has been showcased in prestigious conferences and publications, including South by Southwest, Wall Street Journal and the Economist. Welldoc has been named the “Best Overall Digital Health Company” by MedTech Breakthrough. The company recently received the 2024 Innovation Award and was a finalist for the AI Excellence Award from Business Intelligence Group.

For more information, visit https://welldoc.com/. Follow us on LinkedIn and Twitter.

At Welldoc, we are focused on transforming healthcare by creating an environment that fosters collaboration, learning, and innovation. We value the personalities and experiences of every one of our team members, giving everyone the opportunity to thrive as we make our mission a reality.

Welldoc has been certified as a Great Place to Work for the last 3 years. If you are inspired by innovation and the power of cutting-edge science to help individuals live healthier lives, we would love to hear from you!

*Welldoc® Diabetes and Welldoc Diabetes Rx is an FDA-cleared medical device, intended for use by healthcare providers and their adult patients with type 1 or type 2 diabetes. For full labeling information, visit www.welldoc.com. The other Welldoc App products are non-FDA-cleared and intended to promote general wellness and education/self-management of various chronic disease states.

Job Purpose

As the Director, Product Management & Operations you will be responsible for overseeing software product lifecycles to ensure alignment with business strategy and client expectations. This role will work collaboratively across the organization to ensure the delivery of high-quality products on customer approved timelines while implementing best practices in product management. This role requires a combination of strategic thinking, leadership skills, and a deep understanding of both the industry and the company's goals.

Responsibilities

• Develop and implement project management processes, methodologies, and tools to ensure efficient and effective delivery of software products.
• Communicate product status, updates, and key milestones to executive leadership and stakeholders, ensuring transparency and alignment throughout the organization.
• Manage and coordinate multiple product programs and projects, ensuring timely delivery, quality, and budget.
• Establish and implement best practices, processes, and tools for product development, testing, deployment, and feedback.
• Collaborate with product managers, engineers, designers, marketers, and other stakeholders to define and prioritize product requirements, features, and enhancements.
• Analyze and report on product performance, user feedback, market trends, and competitive intelligence.
• Hire, manage, mentor and coach product teams and foster a culture of innovation and collaboration.
• Identify and mitigate risks associated with product development and market changes.
• Develop and drive the overall product strategy aligned with business objectives.
• Ensure a customer-centric approach to product development.
• Gather customer feedback and incorporate it into the product strategy.
• Identify market opportunities, customer needs, and competitive landscapes

Required Skills & Experience

• 8 years of experience in SaaS based product organization or related roles. Previous experience in progressively responsible leadership positions within product management.
• Excellent communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical stakeholders.
• Strong understanding of the financial impact of product decisions.
• Ability to facilitate effective communication and collaboration across different departments.
• Strong analytical and problem-solving skills, including the ability to make data-driven decisions.
• Proficiency in project management methodologies and tools.
• A bias towards action and the ability to work effectively in a fast-paced and dynamic environment
• Demonstrated ability to build, develop, and motivate high-performing teams in a fast-paced, dynamic environment
• Experience working in a regulated environment.
• Willingness to travel internationally (India), as needed, for business needs.

Welldoc operates in ISO 13485 and MDSAP regulated and HITRUST and SOC 2 Type II compliant environments. Therefore, it is expected that all employees will have either, prior experience working in those environments or, will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.

Required Education

• A bachelor’s degree in Computer Science, Information Technology or equivalent

Compensation & Benefits

Welldoc offers a competitive compensation package which, in addition to salary, includes generous PTO, medical insurance, dental insurance, vision care, life and disability insurance, retirement benefits and the opportunity to participate in health savings accounts and/or dependent care accounts. While the anticipated salary range for this position is between 150-200K/year with the expectation that most candidates will fall around the midpoint of the range, exceptional candidates may exceed the range.

Upon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process. This screening is in connection with requirements set by certain of the Company’s customers, with which you may be working