What are the responsibilities and job description for the Collections Specialist position at Wellington?
Job Overview
We are seeking a dedicated and detail-oriented Collection Specialist to join our team. The ideal candidate will possess strong skills in customer service and negotiation, with a solid understanding of financial concepts. As a Collection Specialist, you will play a crucial role in managing accounts receivable, ensuring timely collections, and maintaining positive relationships with clients while adhering to compliance regulations.
Duties
- Manage and oversee accounts receivable for outstanding debts.
- Contact clients via phone, email, or written correspondence to negotiate payment arrangements.
- Utilize knowledge of medical terminology to effectively communicate with healthcare providers and patients regarding their accounts.
- Review account information and financial records to identify discrepancies and resolve issues.
- Maintain accurate records of all communications and transactions in the system.
- Collaborate with the revenue cycle management team to ensure efficient processing of payments.
- Provide exceptional customer service by addressing inquiries and concerns in a professional manner.
- Stay updated on financial concepts and collection regulations to ensure compliance.
Requirements
- Proven experience in medical collection or accounts receivable roles is preferred.
- Strong understanding of financial concepts related to collections and revenue cycle management.
- Excellent negotiation skills with the ability to persuade clients while maintaining professionalism.
- Proficient in math skills for accurate account management and calculations.
- Familiarity with accounts payable processes is a plus.
- Exceptional customer service skills with a focus on client satisfaction.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Experience:
- AR and collections: 2 years (Required)
Ability to Commute:
- Phoenixville, PA 19460 (Required)
Work Location: In person
Salary : $21 - $24
