What are the responsibilities and job description for the TSH Clinical Manager position at Wellmore Behavioral Health?
POSITION TITLE: Program Manager
PROGRAM: Therapeutic Shelter
GENERAL STATEMENT OF RESPONSIBILITIES:
The Program Manager is responsible for supervisory overview of all program personnel and manages all essential elements of program design, evaluation, implementation, and monitoring of the Therapeutic Shelter. Some direct client care responsibilities may also require as needed and the Program Manager will be part of an on-call pool that provides after hours phone support for any clinical needs that may arise. The Program Manager will work regularly with an interdisciplinary team, which includes clinical staff, medical staff and collaboration with state agencies and community providers on a routine basis.
EXAMPLES OF RESPONSIBILITIES:
Responsible for the supervision and training of staff assigned to the Therapeutic Shelter. This will include face-to-face clinical supervision and second signing of documentation. Conduct and document regular and as needed supervision of support staff, direct observation of staff interactions with clients, group co-facilitation and assisting with case meetings. Assures through on-going supervision that the program and personnel adhere to internal and externally mandated standards, medical records and regulatory requirements relating to the programing and administrative procedure of the program.
Schedule, plan and facilitate regular team meetings and trainings on topics to help improve programming, workflow, and overall client care. Lead multi-disciplinary rounds one hour per week with the support of the Medical Director, ensuring current cases and potential admissions are presented fully, plan is developed and executed by program staff appropriately.
Oversees all treatment delivered by the program, assuring that assessments, treatment, and discharge plans are executed as identified by client and clinician. Ensures individuals engaged in the program are participating in the full required programing and for ensuring client satisfaction within the program.
Ensures all building regulations set by licensing and regulatory entities are in compliance. Supervises the cleanliness, state of repair and safety of the physical plant and its external surrounds via walk-throughs and inspections on a regular basis. Enlists staff and/or maintenance department as needed, to correct deficiencies of the physical plant and safety hazards, including seasonal or other safety hazards (e.g., assures walkways and sidewalks are free of snow and ice, exit doors are unobstructed at all times, etc.).
Assures all contractual guidelines and regulatory requirements are met. Including but not limited to bed utilization, documentation standards and timeliness, topics for programming and hours of service. Directs all administrative functions to secure quality care, client comfort and safety and the fiscal health and other regulatory compliance of the program.
Maintains adequate program staffing at all times for the program. Responsible for creating monthly schedules, communicating needs to staff and ensuring compliance throughout 24/7 shifts. Coverage on site by the Manager may be required if coverage cannot be obtained to ensure full staffing level requirements are met at all times.
Responsible for on-call clinical coverage throughout the work week for the Therapeutic Shelter and participates in a rotating on-call system during weekends for all adult residential programming with support from the Medical Director.
May be required to function as a clinician where needed. This would include conducting clinical assessments, providing individual and group therapy, case management or care coordination. May be responsible for organizing and presenting clinical information to managed care companies for the purposes of treatment authorizations and continued stay reviews.
Develop effective networking relationships with outside contractors, referral sources and community agencies. Functions as program interface with outside providers and agencies, regulatory groups and other collaborators as indicated. Engage in ongoing marketing of program and represent the agency at community events and meetings.
Participate in supervision, management meetings, agency committees and work groups as assigned by Leadership. May be required to participate in trainings (both on site and off site) as assigned by the Director of Residential Services and/or Vice President of Adult Services.
Complete other duties as assigned.
EDUCATION/EXPERIENCE:
A masters degree along with a independent Connecticut State license as a Clinical Social Worker from the Department of Public Health (LCSW), a Connecticut license as a Professional Counselor (LPC) or Marriage and Family Therapist (LMFT). L.A.D.C is not required but welcomed in addition to primary licensure. At least three years of full- time work experience in SUD services and at least one year experience working in residential setting is preferred.
Training preferred on the following topics: Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions (ASAM), Co-occurring disorders, including prevalence, signs/symptoms, assessment, treatment and the impact of ones own attitudes/beliefs on the delivery of services and the use of naloxone in response to an opioid overdose.
Must demonstrate computer competency in Windows and Outlook with ability to quickly learn and accurately maintain agency-specific electronic files. Must display willingness and ability to adapt to new situations and challenges. Must consistently maintain a pleasant, professional attitude. Must demonstrate an ability to exercise exceptional judgment and meet high standards of customer service. Must exhibit initiative and accept accountability for tasks. Must demonstrate an ability and willingness to work a flexible schedule to ensure staffing level expectations are always met. Must be able to work one evening per week. Must be able to work mandated shifts due to staff shortage, weather, or emergent events. Must be able to travel to other locations/offices as needed and scheduled.
Must be able to develop positive working relationships with our clients and their supports. Must have the ability to maintain the utmost confidentiality of both agency and client matters, including knowledge of how to treat under HIPAA and 42 CFR regulations. Abides by the Wellmore Code of Ethics and all ethical standards of the field.
