TSH Clinical Program Manager

Description

POSITION TITLE:     Program Manager

PROGRAM:               Therapeutic Shelter (TSH)

GENERAL STATEMENT OF RESPONSIBILITIES:

The Program Manager is responsible for supervisory overview of all program personnel and manages all essential elements of program design, evaluation, implementation, and monitoring of the Therapeutic Shelter. This includes responsibility for overall quality of client care, regulatory and internal standards compliance and the functioning and safety of the program's physical plant. Some direct client care responsibilities may also be required, and the Program Manager will be part of an on-call pool that provides after-hours phone support for any clinical needs that may arise.  The Program Manager will work regularly with an interdisciplinary team, which includes clinical staff, medical staff and collaboration with state agencies and community providers on a routine basis.

SUPERVISION:        Supervised by:         Vice President of Adult Services  

EXAMPLES OF RESPONSIBILITIES:

1. Responsible for the supervision and training of staff assigned to the Therapeutic Shelter. This will include face-to-face clinical supervision and second signing of documentation. Conduct and document regular and as needed supervision of support staff, direct observation of staff interactions with clients, group co-facilitation and assistance with case meetings. Assures through on-going supervision that the program and personnel adhere to internal and externally mandated standards, medical records and regulatory requirements relating to the programing and administrative procedure of the program.
2. Schedule, plan and facilitate regular team meetings and trainings on topics to help improve programming, workflow, and overall client care. Lead multi-disciplinary rounds one hour per week with the support of the Medical Director, ensuring current cases and potential admissions are presented fully, plan is developed and executed by program staff appropriately.
3. Oversees all treatment delivered by the program, assuring that assessments, treatment, and discharge plans are executed as identified by client and clinician. Ensures individuals engaged in the program are participating in the full required programing and for ensuring client satisfaction within the program.
4. Ensure all building regulations set by licensing and regulatory entities are in compliance. Supervises the cleanliness, state of repair and safety of the physical plant and its external surrounds via walk-throughs and inspections on a regular basis. Enlists staff and/or maintenance department as needed, to correct deficiencies of the physical plant and safety hazards, including seasonal or other safety hazards (e.g., assures walkways and sidewalks are free of snow and ice, exit doors are unobstructed at all times, etc.).
5. Assures all contractual guidelines and regulatory requirements are met. Including but not limited to bed utilization, documentation standards and timeliness, topics for programming and hours of service. Directs all administrative functions to secure quality care, client comfort and safety and the fiscal health and other regulatory compliance of the program.
6. Always maintains adequate program staffing for the program. Responsible for creating monthly schedules, communicating needs to staff and ensuring compliance throughout 24/7 shifts. Coverage on site by the Manager may be required if coverage cannot be obtained to ensure full staffing level requirements are always met
7. Responsible for on-call clinical coverage throughout the work week for the Therapeutic Shelter Program and participates in a rotating on-call system during weekends for all adult residential programming with support from the Medical Director and Vice President of Adult Services.
8. May be required to function as a clinician where needed. This would include conducting clinical assessments, providing individual and group therapy, case management or care coordination. May be responsible for organizing and presenting clinical information to managed care companies for the purposes of treatment authorizations and continued stay reviews.
9. Develop effective networking relationships with outside contractors, referral sources and community agencies. Functions as program interface with outside providers and agencies, regulatory groups and other collaborators as indicated. Engage in ongoing marketing of program and represent the agency at community events and meetings.
10. Participate in supervision, management meetings, agency committees and work groups as assigned by Leadership. May be required to participate in trainings (both on site and off site) as assigned by the Director of Residential Services and/or Vice President of Adult Services.
11. Complete other duties as assigned.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must be able to develop positive working relationships with our clients and their supports. Must have the ability to maintain the utmost confidentiality of both agency and client matters, including knowledge of how to treat under HIPAA and 42 CFR regulations. Abides by the Wellmore Code of Ethics and all ethical standards of the field.

Must demonstrate computer competency in Windows and Outlook with ability to quickly learn and accurately maintain agency-specific electronic files.  Must display willingness and ability to adapt to new situations and challenges.  Must consistently maintain a pleasant, professional attitude. Must demonstrate an ability to exercise exceptional judgment and meet high standards of customer service.  Must exhibit initiative and accept accountability for tasks.  Must demonstrate an ability and willingness to work a flexible schedule to ensure staffing level expectations are always met. Must be able to work mandated shifts due to staff shortage, weather, or emergent events. Must be able to travel to other locations/offices as needed and scheduled.

EDUCATION/EXPERINCE:

A master’s degree along with an independent clinical Connecticut State license from the Department of Public Health (LCSW, LPC, or LMFT). LADC is not required but welcomed in addition to primary licensure. At least three years of full-time work experience in SUD services and at least one year experience working in residential setting is preferred.

Training preferred on the following topics: Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions (ASAM), Co-occurring disorders, including prevalence, signs/symptoms, assessment, treatment and the impact of one’s own attitudes/beliefs on the delivery of services and the use of naloxone in response to an opioid overdose. 

LICENSURE/CERTIFICATION/REGISTRATION

Must have licensure as an LCSW, LMFT and/or LPC in the state of CT. Valid driver's license with clean driving record is required for this position.  CPR and first-aid certification must be obtained upon hire if not already held.

CONTINUED COMPETENCY:

Attendance at required in-service training and continuing education as recommended by Director and/or Vice President. Must consistently attend, be prepared for and meaningfully participate in individual supervision and team meetings.  Must maintain a satisfactory performance evaluation. Must maintain license by the State of Connecticut in their respective discipline.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively present information in one-on-one and small group situations.  Must be fluent in English.  Bilingual Spanish/English is preferred.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. Must be able to climb multiple flights of stairs. The employee frequently is required to stand; sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described are representative of those an employee encounters while performing the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. The noise level in the work environment is usually moderate.

Salary : $70,000 - $80,000