What are the responsibilities and job description for the Child Welfare Supervisor position at Wellpoint Care Network?
At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.
Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.
That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.
Job Purpose:
The Division of Milwaukee Child Protective Services contracts with Wellpoint Care Network to provide child welfare services to about 900 families including nearly 1,200 children. The Child Welfare team works diligently to provide them with services that ensure safety, permanence, and well-being. The Child Welfare Supervisor will supervise a Child Welfare Case Management team.
Qualifications:
- Master’s Degree in social work or equivalent field preferred.
- Minimum of four years of child welfare experience required.
- Two years of supervisory experience preferred.
- Maintain accurate and timely collaborative documentation.
- Demonstrates ability to work independently and effectively with staff, clients, caregivers, and purchasers.
- Must be honest, dependable, and able to meet deadlines; Self-motivated and able to work independently.
- A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required. Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.
- Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
- Demonstrate an ability to effective understanding and practice of cultural humility and ability work and communicate respectfully with individuals from diverse backgrounds.
- Proficient in the usage of computer software; demonstrate an understanding of computer file systems and databases, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
- Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
Duties:
Supervision
• Supervise assigned department personnel which includes the following responsibilities, but are not limited to hiring, learning, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
•Educate staff on all department and company policies and procedures.
•Meet with staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures.
•Provides consistent and effective individual supervision that assists staff with organizing office and field work, continuously review case progress, establishes case goals, revise case and safety plans as needed and prepare for case closure.
•Ensure that services provided by staff consistently uphold DMCPS/DCF values of safety, permanency, and well-being.
•Ensures that services provided by staff consistently uphold the Agency’s strategic initiatives.
•Ensures that all case decisions and service delivery are made timely and are fiscally responsible.
•Provides direct intervention and support for case related events as needed.
Staff Training and Development
•Work to actively recruit, interview, and retain staff members.
•Ensure all staff receive required training, elective training geared towards staff’s developmental needs, and timely, effective support.
•Effectively respond to staff personnel issues through direct action, reporting concerns to Program Management, and participating in solution focused problem solving.
•In collaboration with staff, develops and monitors individualized personal development plans.
Compliance and Data Management
•Ensure that all Federal, State, DMCPS Contract, or Agency compliance measures are met.
•Attend to data that is made available and is able to interpret data to make appropriate decisions that will positively impact programming.
•Actively manage the financial performance aspects of the program by monitoring all discretionary services and formal service authorization requests.
Decision Making and Problem Solving
•Demonstrate the ability to coach staff through case crisis situations, provide effective conflict resolution and mediation.
•Effectively respond to parent, provider, and other stakeholder concerns.
•Successfully balance the competing demands of multiple projects by setting priorities, organizing time effectively, and meeting deadlines.
•Demonstrate adaptability, recovers quickly when progress is stalled by obstacles; responds with flexibility and resilience when faced with multiple demands, shifting priorities and rapid change.
•Take initiative, act quickly and independently when the situation demands it; see a need and take appropriate action without being prompted or reminded; proactively recommend process improvements or solutions to problems.
Professionalism and Agency Representation
•Represent the Agency in all internal and external functions in a manner that adheres to our values, mission, and code of conduct.
•Demonstrate a commitment to the Agency and overall leadership team through engagement in identified meetings, projects, and other activities.
•Support Agency initiatives in communication with internal and external stakeholders.
•Communicate effectively through verbal, non-verbal, and written communication in a timely manner and of high quality.
Agency Engagement
•The Agency is committed to the philosophy and practice of trauma informed care including the participation of all employees in an active understanding and promotion of the Agency’s trauma informed care model, The Seven Essential Ingredients.
•Participates in assigned meetings, events and learning as required.
•Other duties as assigned, including serving in a coverage role for other department members.
Position Details & Extras:
- Full time.
- Onsite / Hybrid work is available with reliable broadband connection.
- Moderate exposure to noise.
- Subject to frequent interruptions with ability to manage multiple tasks simultaneously.
- Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
- Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
- Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.
Organizational Information:
At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.
We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.
Wellpoint Care Network provides a rich continuum of services, including:
• Child Welfare and Foster Care
• Support for youth who have aged out of care
• Care Coordination and Wraparound services
• Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment
• Professional education and clinical consultation (for organizations, schools, and individual/family)
Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.
• Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion.
• Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.
Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.
Equal Opportunity Employer
