What are the responsibilities and job description for the Card, Unsecured Lending and Merchant Services Chief Information Officer - Technology Executive position at WELLS FARGO BANK?

Title : Technology Executive

Reports to : CIO, GenAI & Consumer Technology

Wells Fargo Technology

Technology at Wells Fargo is at the heart of what enables us to satisfy our customers' financial needs and help them succeed financially. The Wells Fargo Technology (WFT) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day - both in the United States and across the globe - than any other division in our company.

Wells Fargo Technology's goal is to exceed Wells Fargo customers' expectations and directly enable them to succeed financially. Through technology and operations services, Wells Fargo Technology interacts with customers more than 12 billion times a year through branch, mobile, online, ATM and telephone transactions. Wells Fargo Technology impacts customers directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs. Wells Fargo Technology strives to be a competitive advantage for the company and effective information management is one example of where we can take our capabilities to a new level of excellence.

The Wells Fargo Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. We also help customers by remaining trusted partners working with all lines of business (LOB) to develop and deliver value-added products and services. To do this, Wells Fargo Technology draws on the talents and motivation of thousands of technology team members across the enterprise.

About this role

The role of a Card, Merchant Services, and Unsecured Lending Chief Information Officer (CIO) involves leading technology strategies for the payment card, merchant services, and unsecured lending business units. This high-level role integrates technology innovation, operational efficiency, and customer experience across these interrelated domains.

Skills and Qualifications

Ability to develop a forward-looking IT roadmap for card services, merchant platforms, and unsecured lending systems.
Incorporate digital transformation and modernization initiatives to remain competitive in the financial services landscape.
Ensure robust, secure, and scalable platforms for credit and debit card issuance, processing, and servicing.
Ability to integrate tools for fraud detection, credit scoring, and rewards program management.
Optimize mobile and digital wallet solutions for seamless customer experiences.
Experience supporting merchant payment platforms with cutting-edge tools, including point-of-sale (POS) systems, contactless payments, and e-commerce integration.
Experience with enhancing payment processing efficiency, reduce transaction costs, and improve merchant onboarding processes.
Implement analytics to provide merchants with actionable insights, such as sales trends and customer behaviors.
Develop platforms that support personal loans, revolving credit, and other unsecured lending products.
Leverage AI and machine learning for real-time credit decisioning, risk assessment, and loan servicing.
Integrate mobile-friendly lending solutions to meet growing demand for quick, digital loan approvals.

Position Responsibilities and Expected Outcomes

Prioritize customer experience through omnichannel access to cards, payments, and lending products.

Use predictive analytics to create personalized offers and loan terms tailored to individual needs.

Enhance transparency and trust by leveraging blockchain for lending and transaction histories.

Safeguard sensitive cardholder data and transaction details through advanced encryption and fraud detection systems.

Ensure compliance with regulations such as PCI-DSS, GDPR, and local lending laws.

Build resilient systems to counteract cybersecurity threats like phishing and data breaches.

Reduce operational costs while enhancing system performance and reliability.

Collaborate with fintech partners, payment processors, and technology vendors to deliver innovative solutions.

Manage vendor relationships to ensure high performance and cost-effective contracts.

Enable API-based ecosystems that allow third-party developers to integrate with core services.

Integrating unsecured lending and merchant payment solutions into retail platforms, e-commerce sites, and apps.

Growing adoption of contactless cards, QR codes, and mobile wallets like Apple Pay and Google Pay.

Expanding point-of-sale financing options for merchants and consumers.

Utilizing machine learning to assess creditworthiness and automate underwriting decisions in real time.

Exploring blockchain-based payment and lending platforms for faster, more secure transactions.

Supporting environmentally conscious projects through unsecured loans and merchant partnerships.

Adhering to a complex web of global and regional regulations for payments and lending.

Ensuring transparent pricing and terms in unsecured lending to avoid legal issues.

Identifying patent opportunities.

Stay informed about the latest developments in AI technology and its applications in various industries.

Keep an eye on competitor products, identifying key differentiators and areas where your product can outperform in terms of functionality, performance, and user experience.

Conduct market research to understand customer needs, emerging trends, and potential areas for product growth. Ability to explain technical concepts to non-technical stakeholders and align business and technical.

Required Qualifications

8 years of technology strategic leadership experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education.

4 years of management experience

Desired Qualifications

Experience driving large-scale IT transformations, particularly in financial services.

In-depth knowledge of card processing systems, payment gateways, and unsecured lending platforms.

Familiarity with technologies like AI / ML, blockchain, API ecosystems, and cloud infrastructure.

Understanding of the economics of card services, merchant fees, and unsecured lending interest models.

Expertise in navigating financial regulations and implementing robust cybersecurity frameworks.

Deliver scalable, secure, and customer-friendly payment and lending solutions.

Drive revenue growth by supporting merchant and customer acquisition.

Enhance operational efficiency while mitigating risks and regulatory challenges.

Foster innovation and maintain a competitive edge in a rapidly evolving market.

Strong analytical skills for evaluating the performance of AI models and measuring business impact.

Deep understanding of banking systems, fintech innovations, and regulatory requirements across various business domains.

Excellent communication and leadership skills, with the ability to influence and coordinate across multiple organizational levels and domains.

Demonstrated expertise in AI technologies and their application in financial services.

Strong leadership and influencing skills within a complex, matrixed environment; able to gain support and cooperation and build effective business partnerships with all levels of team members to achieve results without direct organizational control.

Transformation experience within large matrixed organizations and how to simplify the organization.

Experience operating in a highly regulated environment, ideally a large financial institution.

A high level of comfort working with ambiguity or uncertainty with exceptional organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders.

Strong executive presence, the ability to interact and communicate with C-level executives and regulators.

Excellent written and verbal communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Strategic mindset and the ability to think critically and solve complex problems.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

249,500.00 - $518,300.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date : 13 Feb 2025

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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