Workforce Management Leader

About this role:

Wells Fargo is seeking a Workforce Management Leader in Resource Planning Reporting as a part of Consumer and Small Business Banking Operations. This transformational leader will lead and develop strategies to optimize Workforce Management (staff optimization, schedule adherence) to remove gaps and drive efficiency to optimize employee productivity. This leader will also have accountability to lead and develop strategies to analyze volumes, forecasting and planning of staffing levels in support of Consumer and Small Business Banking Operations (CSBBO), ATM Strategy and Vendor Solutions (ASVS) and Retail Core Operations (RCO) delivery teams. To be

successful in this role, the individual will possess a strong understanding of workforce management, process design/engineering, and capacity planning/forecast modeling for business utility functions.

Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and regarding their accomplishments. This role requires a leader with strong relationship management, influencing, vision, and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. This role requires a sense of urgency, passion for results, and personal accountability for achievement.

Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Design an operating model that ensures close partnership with the delivery functions
• Collaborate horizontally to drive greater consistency and efficiency in capacity management/volume forecasting across CSBBO
• Define strategies to uplift technology and tools; advocating for mutually beneficially use of existing and emerging technologies

Required qualifications

• 6 years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 years Management experience

Desired qualifications

• Proven experience operating a high functioning shop (e.g. developing/overseeing sustainable practices and procedures, detailed and accurate documentation procedures and repeatability standards, enforcing accountability for high quality work
• Transformational leader with proven ability to collaborate with others, initiate action plans, manage change, make high impact decisions, and complete challenging assignments
• Experience leading a Workforce Management Function for a large-scale operation
• Experience leading capacity planning/volume forecasting, for large scale operations
• Possess strong oral and written communication skills with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations
• Excellent problem solving and analytic capabilities utilized to identify root cause issues/improvement opportunities and designing approaches/programs to address those issues
• Championing change, innovation and collaborates with others on continuous improvements
• Proven track record of building partnerships, collaborating, and influencing at senior levels and across lines of businesses
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Effective leadership ability to drive successful execution of strategic plans, ability to plan, prioritize, and set goals

Job Expectations

• Ability to travel up to 10% of the time

Posting Locations:

9070 W Glendale Ave - Glendale, AZ 85305

1525 W. W T Harris Blvd - Charlotte, NC 28262

800 S Jordan Creek Pkwy - West Des Moines, IA 50266

945 - 951 Isom Rd - San Antonio, TX 78216

Preferred locations listed above. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position

Pay Range:

AZ - Glendale Pay Range - $111,100 - $197,500

NC - Charlotte Pay Range - $111,100 - $197,500

IA - West Des Moines Pay Range - $111,100 - $197,500

TX - San Antonio Pay Range - $111,100 - $197,500

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long - term incentive awards.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.