Analytics Consultant - Automated Controls

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About this role:

Wells Fargo is seeking an Analytics Consultant to join the Strategy, Transformation, and Automated Controls (STAC) team to focus on analytical data driven reviews tied to enterprise controls for CEDA’s Automated QA Review Program.

This individual will assist supporting the development and implementation of various analytic products inclusive of developing new automated reviews that use system of record data to determine in whole or part the evidence of compliance for a target population of records so little to no manual review is required. Along with sourcing data populations, sampling and loading populations into various applications.

The Analytics Consultant will be responsible for multiple activities related to business analysis, that include consulting and partnering with senior level leaders, providing data-driven insights and developing analytical solutions to support a wide array of high priority business initiatives. The ability to capture and aggregate data is essential to driving action through proactive oversight.

This individual will help identify and design analytic solutions to identify process gaps and anomalies using data to enable automation. Automation will reduce the complexity of the QC/QA process by integrating a data driven approach to provide our business partners the ability to perform their work as the efficiency and scale needed to optimize their operating models. This position will have the ability to translate complex business rules and processes into actionable insights using data and advance analytic mindset.

We are looking for someone who is not just adept in the technical aspects of the role but also possesses a strategic mindset that can translate complex data into actionable and preventative solutions. If you are passionate about making a tangible impact through data-driven initiatives and are ready to take on the challenge of reducing risks in a meaningful way, we encourage you to apply for this exciting opportunity at Wells Fargo.

In this role, you will:

• Support the development and implementation of new automated reviews that use system of record data to determine in whole or part the evidence of compliance for a target population of records.

• Identify and design analytic solutions to identify process gaps and anomalies using data to enable automation. Automation will reduce the complexity of the QC/QA process by integrating a data driven approach to provide our business partners the ability to perform their work as the efficiency and scale needed to optimize their operating models.

• Identify and define business requirements and translate data and business needs into research and recommendations to improve efficiency

• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions to automate manual business processes

• Lead complex initiatives by utilizing data-driven, advanced analytical, statistical techniques and business processes to make actionable insights, and recommendations to automating control requirements

• Use functional knowledge to assist in non-model quantitative tools that support strategic decision making

• Perform analysis of understanding business processes and translating those into data technical expertise and documenting those process

• Identify and define business requirements and translate data and business needs into research and recommendations to improve efficiency

• Develop customized reports and ad hoc analyses to make recommendations and provide guidance to less experienced staff

• Understand compliance and risk management requirements for multiple business units

• Ensure adherence to data management or data governance regulations and policies

• Participate in company initiatives or processes to assist in meeting risk and capital objectives and other strategic goals.

Required Qualifications:

• 2 years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2 years’ experience and knowledge working in SAS Enterprise Guide, SAS Studio or SAS Viya

• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders and lead cross-functional project teams.

• Front line or second line monitoring experience with QA, QC, SAA, ICP, IT&V or Controls experience

Desired Qualifications:

• 2 years of Voice of customer channel/contract center technology data (IVR, Telephony, Text, Chat, Dialer Call Recording, Quality) data experience

• Experience in one or more of the following lines of business data environment: Fraud & Claim, Wholesale, Credit Cards, Shared Services Ops, CSBBO, Auto, Info Management

• Understanding of crontab automation techniques

• Experience with SAS Visual Analytics

• Deep understanding of the Wells Fargo control program

• Experience working with data visualization tools, ETL processing, application ingestion

• Understanding of enterprise contact center data, enterprise data lake, use case development with business and technology partners, data strategy background, experience, quality system of record and data stores for transactional business processes.

• Experience working with large and complex data within the financial services industry.

• Experience working with process automation and documentation

• Document data elements, mapping and metrics for traceability/lineage

• Ability to thrive in a rapidly evolving environment while staying focused on business objectives.

• Ability to summarize findings and explain in plain language for a broad audience.

• Ability to collaborate with multiple business partners at all levels of the organization.

Job Expectations:

• This position is not eligible for Visa sponsorship.  

• Ability to work on site per Wells Fargo's standard operating model in one of the listed locations.

Posting Locations:

•  SIOUX FALLS, SD

The Chief Operating Office Functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.